Anaheim Hills, CA
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Extra Sanitizing Stations placed throughout the facility so guests can sanitize between arenas activities and party room. One-time Use Product implementation, such as disposable cups plates and cutlery, which will help reduce person to product contact and add an extra layer of protection. Readily available and sanitized utility carts to help you bring items to and from your car (available upon request). Signage placed throughout the facility to remind and encourage all guests and staff to engage in social distancing practices.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
Yes. We care deeply about the health and well-being of our valued team members and customers, and for this reason, expect all customers (children ages 2 years and older and all adults) who enter Pump It Up to wear a face covering.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options and reduced cross-traffic between 100% private parties.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, Discover, or AMEX as payment options. Sorry no checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. *Please try not to arrive earlier than 15 minutes prior to your party time, as there will likely be another group in the lobby. **GIFTS MAY NOT BE BROUGHT INTO THE FACILITY AT THIS TIME** Please ask your guests to either have their gifts mailed to your house, or bring them directly from their car to yours after the party is over.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Current Party Capacity (as of 6/15/20): Our modified party packages are for a total of 16 GUESTS (this is including adults and children) with a maximum of 12 children included in that 16. This limitation is to guarantee that we can observe social distancing requirements in the party room. ---------------------------------------------- Regular Capacity (when we are able to host any size party without restrictions again): Additional guests are welcome! If your head count should rise above your reserved package, you will be charged an additional fee per each additional child. Fees vary by package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 35.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
A $200 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. **We require a $500 deposit for teen parties (ages 14+)--the additional $300 of this deposit is refundable if there are no damages to the facility at the end of your party. In the event there are no damages to our facility at the conclusion of your party, this additional deposit amount may be applied to your party's remaining balance.**
What food items can be brought into the facility?
You may bring: cake, cupcakes, cookies, prepackaged chips or pretzels, and bottled water only. We’re sorry, but no other outside food is permitted. You will incur a fee of $30 per medium tray if non-permitted/outside food/drink is brought to your party. All food will be served in our party room during the last 40 minutes of your party. *For the safety of the children, any cooler you bring will be brought through the side door by one of our staff members to store in our backroom until it's time to set up your party room.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel your party, you will lose your deposit. If you need to reschedule within 15 days of your party, there will be a non-refundable $100 fee, but your deposit will be transferred to a new date.
What kind of drinks can I bring?
You are welcome to bring bottled waters for your guests which can be stored in our refrigerator. For your convenience, we have water bottles, Capri Suns and Coca Cola products for purchase. We also have drinking fountains available. *For your safety and enjoyment, food and/or beverages (other than water bottles) are not permitted in the inflatable arenas. For the safety of the children, any cooler you bring will be brought through the side door by one of our staff members to store in our backroom until it's time to set up your party room.
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS : If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. BALLOONS: You may bring your own inflated balloons, however we do NOT allow confetti or glitter-filled balloons. If you are unable to bring them inflated we’d be happy to inflate your balloons for an additional fee. We also have a wide variety of specialty goodie bags available under the Party Add-On section.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti/glitter. We are not responsible for items left behind, although we do keep items for a max of 30 days in our "Lost and Found". Please call the store at 714-408-2585 if you did leave something behind.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you offer any other food besides pizza?
Yes. Please refer to the birthday party food tab for a complete list of food options and pricing.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, chicken poppers, buffalo wings, sandwiches, salads, beverages, goodie bags, balloons, and other party options if you haven’t already.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife & candles. For your convenience, we also have candles, socks & other fun items available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
How many slices are in a pizza?
There are 12 slices in a Large Pizza.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
"Faq" was last updated January 22nd, 2020 by

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