What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
*Please try not to arrive earlier than 15 minutes prior to youe party time, as there will likely be another group in the lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days or less of your party date, you will be responsible for 100% of the total party price.
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring: cake, cupcakes, cookies, prepackaged chips or pretzels, prepackaged vegetable trays, prepackaged fruit trays and bottled water only. We’re sorry, but no other outside food is permitted. You will incur a fee of $25/item if non-permitted/outside food/drink is brought to your party. All food will be served in our party room during the last 40 minutes of your party. * For safety of the children, any cooler you bring will be placed outside building until we're ready to setup.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
There are 12 slices in a Large Pizza.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What kind of drinks can I bring?
You are welcome to bring bottled waters for your guests which can be stored in our refrigerator. For your convenience, we have water bottles, Capri Suns and Coca Cola products for purchase. We also have drinking fountains available.
*For your safety and enjoyment, food and/or beverages (other than water bottles) are not permitted in the inflatable arenas. For safety of the children, any cooler you bring will be placed outside building until we're ready to setup.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, chicken strips, buffalo wings, sandwiches, salads, cake, ice cream, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
Yes. Please refer to the birthday party food tab for a complete list of food options and pricing.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. We are not responsible for items left behind, Although we do keep items for a max of 30 days in our "Lost and Found". Please call the store at 714-693-9663 if you did leave something behind.
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS : If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own.
BALLOONS: You may bring your own inflated balloons. If you are unable to bring them inflated we’d be happy to inflate your balloons for an additional fee per balloon of $1.00 latex, and Mylars are $2.00 18", $3.00 L and $5.00 XL each. We also have a wide variety of specialty goodie bags available under the Party Add-On section.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! If your head count should rise above your reserved package, you will be charged an additional fee per each additional child. Fees vary by package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 35.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife & candles. For your convenience, we also have candles, socks & other fun items available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).