General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Yes, gratuities are ALWAYS welcome! Our goal is to provide you and your child the "Perfect Party!" We will go over and beyond to make sure your room is set-up, food is served, and children are fully engaged. Our goal is for Moms and Dads to sit back and let us work for you! We appreciate when our host show their appreciation by leaving a tip for their Party Pros!
Is there anything else I should know?
A few important reminders: Your party will start on time. Therefore, if you arrive late, your party will adjust to your new time for location only. You are not allowed to get 2 full hours at your late arrival.For example, if you arrive 15 minutes late, you will only have 20 minutes in the first arena. No Outside Food is allowed. A $75 clean-up assessment fee will be assessed for any food that is not of cake, cookies, cupcakes, or ice cream. Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. All guest (adults and kids) must complete our online waiver.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
No other outside food is permitted. The only food allowed is cake, cupcakes, cookies, and ice cream. A $50.00 clean up fee will be assessed if outside food is used.
At which age is a child considered a jumper for my party?
Age 2 through 17 years old.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags and air filled balloons. you are welcome to bring your own.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or non-string piñatas .
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
Our large has 12 slices. The X-Large has 16 slices.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by