What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you with serving your guests in the party room. This staff member will also take care of set-up for you while you are playing and will clean up at the end. Sorry, but due to our rotation and other scheduled parties we cannot allow you into the party room to set up when you arrive.
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 14 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 14 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-14 before the event, you will be responsible for 100% of the total.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. We will get contact information and a $100 non-refundable deposit at the time of booking. It is recommended to book at least 4-8 weeks in advance for a weekend during the school year and 4 weeks in advance for a weekend in the summer.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but due to other private parties we cannot extend your play time in the inflatable arena(s) or allow re-entry unless you book multiple parties or book the last time slot of the night.
What food items can be brought into the facility?
You may bring cake, ice cream, prepackaged dry snacks, candy, bottled water, vegetable trays, and fruit trays to your party without penalty. For the Early Riser Special we also allow doughnuts, cinnamon rolls, and muffins. We're sorry, but no other outside food is permitted without paying an outside food fee. WE DO NOT ALLOW ALCOHOL OR ANY THING PLUGGED IN, EVEN IF YOU PAY THE OUTSIDE FOOD FEE. If you have additional questions on this policy please call the reservationist at 972-345-5253.
What kind of drinks can I bring?
You may bring bottled water. We do have limited refrigerator space to store your drinks, so it is recommended/preferred that you bring them in a cooler with ice. We have drinking fountains and also offer water and soda for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. Our paper products are yellow plates, orange cups and white utensils and napkins. Our tablecloths are red, blue, and purple. (6 tables) You may also provide your own goodie bags and balloons. To preserve the integrity of our party rooms, we do not permit confetti, silly string, streamers wall or ceiling decorations or pinatas that you hit. Pull String Pinatas are permitted.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there are usually other parties scheduled after your party time, we will probably be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional child over the number included in your party package. Cost for additional children will vary based on package. If you are having an adult only party and no children are in attendance, adults will be counted as children in your head count.
Do I need to stay at the party?
The party host/ legal adult is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if there is inclement weather the day of our party?
We look at news and weather forecasts very closely in the winter months. If school is closed, we will most likely close as well. If the day of your event truly has bad weather such that schools are or would be closed, you may reschedule without penalty.
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will not be counted towards the head count. I am sorry, but since we allow adults to jump, we will count ALL kids in this age range because we would not feel right telling a kid they cannot jump when there are adults playing.
How many slices are in a pizza?
10 slices. All pizzas are large.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
We turn in a basic pizza order the night before your party so that the pizza company knows what time they need to come by and how many drivers they need for the day. Once we have a basic order, you can add to it BEFORE you enter the FIRST arena on party day - just tell the manager. For goodie bags, you are charged only for what you use, unless you have ordered an Ultimate, so an approximate headcount is okay. Since Adventures require set-up, we need notice at the time your party is confirmed.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
About a week before your party you should expect an email from us which will outline a call we will make to you to get a head count and finalize the details. This email will also have a pricing list for the different party extras that we offer and let you know about how many days before the party you should expect this call. It is during this call you will have the opportunity to order items like pizza, drinks, goodie bags, and glow if you haven’t already.