South Dallas County/DeSoto, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We are excited to announce that our reopening date is June 22nd, 2020. Daily updates can occur due to local officials guidance so please check back for future updates.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, and reduced cross-traffic between 100% private parties.
Do I need to wear a mask?
Due to Governor mandate masks are required for ages 7 & older. See for more information and guidance.
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures.


Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. We now offer electronic waivers, which are good for 1 year! You can fill one out by clicking waiver at the bottom of the page or you can fill one out at one of our kiosks at the building.
Are there any age/height restrictions?
For safety purposes anyone under 34 inches is not permitted on the equipment for any reason. All participants must be able to walk without assistance. Sorry, no exceptions.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome and appreciated.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Due to current COVID situation adults are not allowed on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Do you offer a Military Discount?
Yes! Here at Pump It Up South Dallas County we support our troops. We offer a $1 per child discount for parties and Open Jump with an active military ID. Please call 972-345-5253 for details.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, American Express as payment options. Sorry no personal checks.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you with serving your guests in the party room. This staff member will also take care of set-up for you while you are playing and will clean up at the end. Sorry, but due to our rotation and other scheduled parties we cannot allow you into the party room to set up when you arrive.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online. We will get contact information and a non-refundable deposit at the time of booking. It is recommended to book at least 4-8 weeks in advance for a weekend during the school year and 4 weeks in advance for a weekend in the summer.
What food items can be brought into the facility?
Updated Outside Food Policy: Under our new insurance provider, we can now allow pre-approved outside food and drinks for a rate increase. To offset that increase we are charging a minor fee for outside food and beverages. Fees and terms: $10 Drink Fee: prepackaged drinks (boxes, pouches, or plastic bottles only). No coolers (create a slip hazard) nor alcoholic beverages allowed. $20 Food Fee: Finger foods only (approved items: pizza, sandwiches, wings, meat trays, cheese trays, fruit/veggie trays, and/or samosas). Nothing requiring to be kept warm, reheated nor requiring utensils to serve. Combined Food and Drink Fee: $25 You still must bring your own cake or cupcakes at no charge. Space is limited, so please do not arrange to drop off items more than 15 minutes prior.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional child over the number included in your party package. Cost for additional children will vary based on package. If you are having an adult only party and no children are in attendance, adults will be counted as children in your head count.
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will not be counted towards the head count. I am sorry, but since we allow adults to jump, we will count ALL kids in this age range because we would not feel right telling a kid they cannot jump when there are adults playing.
Do I need to stay at the party?
The party host/ legal adult is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 7 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 7 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-7before the event, you will be responsible for 100% of the total.
What kind of drinks can I bring?
You may bring bottled water and juice boxes for a small outside drink fee of $10. . We have drinking fountains and also offer water and soda for purchase.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. Our paper products are yellow plates, orange cups and white utensils and napkins. Our tablecloths are red, blue, and purple. (6 tables) You may also provide your own goodie bags and balloons. To preserve the integrity of our party rooms, we do not permit confetti, silly string, streamers wall or ceiling decorations or pinatas that you hit. Pull String Pinatas are permitted.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but due to other private parties we cannot extend your play time in the inflatable arena(s) or allow re-entry unless you book multiple parties or book the last time slot of the night.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there are usually other parties scheduled after your party time, we will probably be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
About a week before your party you should expect an email from us which will outline a call we will make to you to get a head count and finalize the details. This email will also have a pricing list for the different party extras that we offer and let you know about how many days before the party you should expect this call. It is during this call you will have the opportunity to order items like pizza, drinks, goodie bags, and glow if you haven’t already.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
How many slices are in a pizza?
10 slices. All pizzas are large.
What if there is inclement weather the day of our party?
We look at news and weather forecasts very closely in the winter months. If school is closed, we will most likely close as well. If the day of your event truly has bad weather such that schools are or would be closed, you may reschedule without penalty.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
We turn in a basic pizza order the night before your party so that the pizza company knows what time they need to come by and how many drivers they need for the day. Once we have a basic order, you can add to it BEFORE you enter the FIRST arena on party day - just tell the manager. For goodie bags, you are charged only for what you use, unless you have ordered an Ultimate, so an approximate headcount is okay. Since Adventures require set-up, we need notice at the time your party is confirmed.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
For Toddler Bounce, all walking children are charged full price. For All Ages Open Jump Any Child 2-17 is charged full price and walking babies under 2 are half price. Open Jump is not a drop-off event, so adults must stay, but they are free with a paid bouncing child. Underage caregivers cannot stay with the children unless there is adult supervision.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"Faq" was last updated January 22nd, 2020 by

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