General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Any child at 34" or taller and under the age of 18 years old will be charged at the appropriate fee for the event.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
We currently accept cash and any of the four major credit/debit cards: Visa, MasterCard, Discover, and American Express . Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 to 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional charge for each additional child above your party package. Any child that is 34" or taller and under 18 years old will be accounted towards your party package, whether playing or not in the arenas.
What food items can be brought into the facility?
You may only bring cake or cupcakes. We’re sorry, but no other outside food is permitted.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 30 days of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Your deposit is non-refundable.
Is a deposit required?
If reserving by credit card, a minimum of $175 non-refundable deposit is required to reserve your party. If reserving by cash, a minimum of $250 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you offer any other food besides pizza?
Yes, we also offer sandwiches, salads, fruit, and vegetables. We have Italian, Indian, Japanese, and Chinese foods. Please click the link to view our printable full menu under the party foods section of our web site. You may also copy and paste this link to view our entire food menu: http://cdn.pumpitupparty.com/assets/Menu-Secaucus.pdf
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to place your order for food, goodie bags, balloons, and other party options like themed plate setting and pinata if you haven’t already.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own table cloths and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, or confetti (excessive cleaning fee of $50 may incur). We only allow pull string pinatas. We have a variety of themed table settings and pull string pinatas for sale as well. Please call for more information.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arenas.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
There are 12 slices in a pizza pie.
What additional items are available for purchase?
Yes. We can provide you with goodie bags, balloons, ice cream cakes, pull string pinata, themed plate settings and tablecloths, and other retail merchandise such as bracelets, water bottles, shuttershades, glow necklaces, lumitons, etc. (additional charges apply).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety, security, and enjoyment for your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
In the event of inclement weather, Pump It Up reserves the right to reschedule your party. All rescheduled parties must be held within (1) month of the original reservation date. Rescheduling is subject to availability.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, food orders are placed in advance and cannot be cancelled on the day of your party. However, only pizza pies can be added within 5 minutes of your party start time. For goodie bags and/or balloons, There will be enough items given to each attending child that is covered under your party package. Additional children over your package will be charged the appropriate fee under your party package. You may also purchase additional goodie bags or balloons on the day of the party.
Open Jump FAQ
Are reservations required?
Yes. Prepaid online reservations are required to secure your spot. Walk-ins are subject to availability. No refunds or exchanges for any open jump and special events. We recommend arriving 10 minutes prior to the event start time for check in. Monthly Pass Unlimited Jump users are still required to reserve online to hold their spot.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, any child at 34" or taller and under the age of 18 years old will be charged for the event fee.
Do I need to stay with my child during the Open Play session
Yes - Our regular Open Jump sessions are not drop-off events. Please see review our Events Calendar for possible scheduled times for drop-off events.
"Faq" was last updated January 22nd, 2020 by