What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
If you cancel or move your parties further than two weeks out there will be no penalty. After two weeks before the event, its 50% of the party price to cancel or move. Within the same week, 100% of the party price is due. Remember that your deposit is non-refundable (sorry-no exceptions).
What food items can be brought into the facility?
Other than the cake or cupcakes we do not allow outside food and drinks. We do not make exceptions. We cater through Barros and will call the Monday before your party to help you set up food orders.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What kind of drinks can I bring?
We do not allow outside food and drinks including bottled water. We have drinking fountains and also offer water, lemonade, fruit punch and soda for purchase.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the Monday or Tuesday prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
We offer sandwiches, vegetable trays, salads, and chicken wings. All items are catered through Barros.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and decorations. Coordinators also serve pizza, fill cups and cut the cake for all of the kids. Lastly, we break down and clean once you leave.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. However, please keep in mind that you will only have 13-20 minutes to set up your decorations. We need to clean and sanitize the room before your party. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Balloons must be pre-inflated if you are bringing them. Co
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. All of our parties (other than the 90 min for 15) include 25 children The birthday child(ren) is included in the count. Any child after 25, is an additional charge of $10 per child. We cannot accommodate over 35 children. All children under the age of 18 years count as part of the head count minus infants.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). We also do not have the means to extend your jump time since we run on the rotation system.