What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
Other than the cake or cupcakes we do not allow outside food and drinks. We do not make exceptions. We cater through NYPD and will call the Monday before your party to help you set up food orders.
Do you offer any other food besides pizza?
We offer sandwiches, vegetable trays, salads, and chicken wings. All items are catered through NYPD.
What kind of drinks can I bring?
We do not allow outside food and drinks including bottled water. We have drinking fountains and also offer water, lemonade, fruit punch and soda for purchase.
Are there any additional items I need to bring to the party?
Please bring a cake or cupcakes, candles, a knife/server and a lighter. Also, its always a good idea to bring a couple extra pairs of socks in case some of your party goers forget.
At which age is a child considered a jumper for my party?
We do not count crawlers, approximately 1 1/2 years old to 17 years old. All children entering the arenas must be signed in regardless of their age
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the Monday or Tuesday prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). We also do not have the means to extend your jump time since we run on the rotation system.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. They must be pre-inflated before your arrival. We also do not allow any balloon banners that are excessively long and big since we have limited space to store them.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available. There is no guarantee that you will have access to your room until 15 minutes prior to moving in there. Please keep this in mind while choosing decorations, if they are excessive, there might not be enough time to put them all up.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. However, please keep in mind that you will only have 13-20 minutes to set up your decorations. We need to clean and sanitize the room before your party. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Balloons must be pre-inflated if you are bringing them. Co
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if I need to reschedule my party?
If you cancel or move your parties further than two weeks out there will be no penalty. After two weeks before the event, its 50% of the party price to cancel or move. Within the same week, 100% of the party price is due. Remember that your deposit is non-refundable (sorry-no exceptions).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. All of our parties include 25 children. The birthday child(ren) is included in the count. Any child after 25, is an additional charge of $10 per child. We cannot accommodate over 35 children. All children under the age of 18 years count as part of the head count minus infants.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and decorations. Coordinators also serve pizza, fill cups and cut the cake for all of the kids. Lastly, we break down and clean once you leave.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters. Also, the performer must not cause parties to run late. We are strict on the amount of time in each room because we run on a rotation system.