Scottsdale, AZ
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party room between each event. In addition, we wipe down high touch areas in the arena between every party and have implemented the use of a sanitizing fogging device at the end of every day. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, reduced cross-traffic and 100% private parties.
Do I need to wear a mask?
It is not required however the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission. See for more information and guidance.


How long are you closed for?
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Our staff graciously accepts tips. If you decide to tip, we split it between the 2 attendants and one coordinator who worked your party.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by providing either the GLOW EXPERIENCE or the PHOTO PACKAGE at no charge . Military ID is required.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
If you cancel or move your parties further than two weeks out you will lose your deposit. Two weeks before the event, its 50% of the party price to cancel or move. Within the same week, 100% of the party price is due. Remember that your deposit is non-refundable (sorry-no exceptions).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available. There is no guarantee that you will have access to your room until 15 minutes prior to moving in there. Please keep this in mind while choosing decorations, if they are excessive, there might not be enough time to put them all up.
What food items can be brought into the facility?
Other than the cake or cupcakes we do not allow outside food and drinks. We do not make exceptions. We cater through NYPD and will call a few days before your party to help you set up food orders.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. However, please keep in mind that you will only have 13-20 minutes to set up your decorations. We need to clean and sanitize the room before your party. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Balloons must be pre-inflated and only 2-3 mylar balloons if you are bringing some in.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. The birthday child(ren) is included in the count. Any child after package total is extra $ per your package. We cannot accommodate over 35 children. All walking children and kids under the age of 18 years count as part of the head count.
What kind of drinks can I bring?
We do not allow outside food and drinks including bottled water. We have drinking fountains and also offer water, lemonade, fruit punch and soda for purchase.
Are there any additional items I need to bring to the party?
Please bring a cake or cupcakes, candles, a knife/server and a lighter. Also, its always a good idea to bring a couple extra pairs of socks in case some of your party goers forget.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have approximately 40 minutes in each arena and in the party room.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and decorations. Coordinators also serve pizza, fill cups and cut the cake for all of the kids. Lastly, we break down and clean once you leave.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you a few days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in 2-3 Mylar balloons only. They must be pre-inflated before your arrival.
Do you offer any other food besides pizza?
We offer sandwiches, vegetable trays, fruit trays, salads, and boneless chicken wings. All items are catered through NYPD.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters. Also, the performer must not cause parties to run late. We are strict on the amount of time in each room because we run on a rotation system.
At which age is a child considered a jumper for my party?
We count all walking children that are playing on the equipment. All children entering the arenas must be signed in regardless of their age
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). We also do not have the means to extend your jump time since we run on the rotation system.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Is the admission cost refundable?
Admission Fee is applied to all children attending Open Jump, and is for admission into the facility. Admission Fee is non-refundable once the session has begun.
What age groups do you allow for Open Jump times?
Monday Wednesday and Thursday are for 6 years and under. No exceptions. In summer, we often have afternoon all age open jumps. Feel free to check our calendar.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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