General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that the Party host arrive 15-20 mins before the scheduled party time to unload the car, check-in the Guest of Honor & Family and be there to greet party guests. Party guests should plan to arrive 5-10 minutes before the scheduled party time to check in & watch the Pump It Up Safety Video.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
2 Fruit OR Vegetable platters which are store bought AND in the original store container, a bag of chips and your choice of Cake or cupcakes are OK. No other outside food or beverages are permitted and will not be served. Host is allowed to bring in ONLY Water. Sorry, no exceptions. Additional Food handling charges applicable for Outside Food & Ice Creams. Call Store Manager for Details.
What if I need to reschedule my party?
Minimum 14 days prior notice is required to reschedule or cancel an event from its original date. If rescheduled & hosted within 30 days of the original date, the deposit may apply. Rescheduling is subject to availability & not guaranteed. If canceled or rescheduled less than 14 days prior to its original date your deposit is not transferable, and you will be held financially responsible for the full price of your party package if a new party does not reserve your time slot after you cancel.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Yes , Additional Ice Cream handling fees applicable. Call Store Manager for details
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your event to confirm details - child & adult headcount, food order and other party essentials. At that time, you’ll have an opportunity to adjust your party type or size, select adventures, pizza, drinks, goodie bags, balloons or other party options. Please remember that outside food and drinks are not permitted and decorations are limited to tabletop decor.
How much pizza should I order for the adults and what about their drinks?
We recommend one pizza and one 2-liter drink for every five guests. If there are any leftovers, we will help you box them up to take home.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
How many slices are in a pizza?
12 slices per pizza
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Food & other party resources are prepped prior to your event based on the details provided by you during the Confirmation Call. We may adjust your Party Package UP, but not down, on the day of the event. You may purchase PIU Goodie Bags, balloons, glow items & beverages a la carte at your event, subject to stock on hand. Additional food orders are subject to delivery schedules & fees, and may not be available on the day of your event. All placed food orders cannot be modified on the day of the event
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
"Faq" was last updated January 22nd, 2020 by