General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. We are accepting future bookings at this time.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are sanitized and wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables. There are no exceptions, we do sell socks for your convenience.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 18 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Adults are not permitted on the inflatables.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party! Our staff will provide full service to the children in the party room, but the adult food is served buffet style.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. We do a suggested 18% gratuity for all birthday parties and an 18% gratuity will automatically be added to any 1/2 price party based on the original base price of the party.
Is there an additional charge for parents, siblings, and/or care-givers?
Siblings or any additional guests 2 years of age and/or over the height of 34" and under the age of 18 are required to pay. Guests under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys but at no point are they allowed on the large inflatables. Adults or Care-Givers(18 yrs old) accompanied by a paying child may enter the arenas but adults are not allowed to go on any equipment.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables and will note be charged.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry checks are not accepted for payments of parties or Open Play . Checks are excepted payments for Field Trips however if checks are returned for non payment there is a 75.00 bank fee accessed for each return for non payment.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 - 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - several staff members will be available to assist you in the party room.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. We offer packages of 12, 18, and 24 children. Additional guests are welcome! There is a $16.95 charge per additional child for a Classic Party, $22.90 for Deluxe and $24.90 for Ultimate over the number included in your package. If there are more than 30 children attending your event, this would be considered an oversized party and would result an additional $75 for additional staff and party goods.
What food items can be brought into the facility?
You may bring your own cake or cupcakes to your party. We are sorry, but absolutely NO other outside food or drinks are permitted. If you choose your own food vendor, there will be an additional $125 fee (maximum amount of trays - 5) to cover all your guests under out liability insurance, should there be any incident.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of original date. If you cancel or reschedule your party within 7-14 days of the event, you will be responsible for 50% of the total price. If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (no exceptions).
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance of your party is payable on the day of your party at its conclusion. Please remember that the NY sales tax of 8.625% is not included in your party price until its conclusion along with a 18 % suggested gratuity. We accept ALL major credit cards and cash for payments. Sorry, no checks will be accepted for final payment.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
We DO offer refrigeration for cakes, but may not always have space if your cake requires freezing. Please confirm with the store if you intend to bring an ice cream cake to ensure space is available at the time of your party. We DO NOT provide space for drinks or outside food. Outside food and drinks are prohibited.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count and any additional party specifics. At that time, you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already. Because grown-ups love to eat as well, we have an entire full menu to choose from. (Adult food is not included in your party package.)
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS: If you are not purchasing our popular Pump It Up goodie bags, you are welcome to bring your own. BALLOONS: You may bring your own inflated balloons for a flat fee of $5. If you are unable to bring them inflated, we'd be happy to inflate your balloons for an additional fee per balloon of $3.50 latex, and Mylars are $3.00 18", $8.00 L and $12.00 XL each. We also have a wide variety of specialty goodie bags and balloon packages available under the Party Extras section.
Can I have a party for more than one birthday child?
Yes, however each additional child will incur a charge of $50.00 extra for each additional birthday child (limited to 2 kids; the extra child(ren) must be added when the party is originally booked). We cannot merge parties that have been booked separately at anytime. If an exception is made at any point the deposit policy still remains as NON refundable.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we can not hang anything from the ceiling or walls. Please note we do not permit some stickers, silly string, or confetti. We are not responsible for items left behind, Although we do keep items for a max of 30 days in our "Lost and Found". Please call the store at 516-575-2300 if you did leave something behind.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we also have candles and socks available for purchase.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We can, however, book a 2 hour and 35 minute event for you at anytime. This would give you additional time in the arenas and extended use of the party room. Additional fees apply for this type of party booking. Call for complete details.
What additional items are available for purchase?
PINATAS: We sell pull string pinatas as an added feature to your party experience. Prices start at $45 filled with toys and candy. Outside pinatas are permitted only if they are pull string and the pinata filler is kept separate so that we are aware of the weight and contents prior to filling. If you choose to bring your own pinata, there will be a $20 insurance coverage fee for all your guests.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
*POLICY UPDATE: In the event of inclement weather or weather related acts of God such as weather storms or power outages, we will reschedule your event one time. Weather related incidents out of our control can only be rescheduled for a future date and are non refundable. The new date must be within 1 year of the original date and event booking must be made within 30 days. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. No additional date changes can be made.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Open Jump FAQ
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. We recommend arriving 10-15 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests. We reserved the right to change and or cancel any jump within 24 hours of event. Please check event calendar prior to event to confirm event status.
When does Open Jump start?
Open Jump sessions begin exactly on time. Total play time is divided equally between each Arena. Sorry, no extra play time allowed, nor discounts given for late-comers. Jump events may change if there are no reservations. ** We reserve the right to cancel or change any open jump that does not have a reservation 24 hours prior to the event start time. Jumps may change so check our Events Calendar prior to coming to a non-reserved event.
Is the admission cost refundable?
No, Admission Fee is non-refundable.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not even with an adult.
Is there an additional charge for parents, siblings, and/or care-givers?
Adults or Care-givers (18 yrs old) accompanied by a paying child are FREE. However, siblings or any additional guests over the height of 34" and under the age of 18 would be required to pay. Guest under the height of 34" are permitted with a paying guest at no charge and are allowed to use any of our floor toys, but at no point are they allowed on the large inflatables. *There is a 2 adult maximum per paying child/family during Open Jumps. Adults may enter the arenas but adults are not allowed to go on any equipment.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events. We do, however, have drop off events frequently (i.e., Parents Night Out, Jump 'n Jam, and Camp Pump It Up). Please call for complete details and requirements.
How do we pay for Special Events?
Special events must be pre-paid in advance and are non refundable or transferable. There are no discounts or coupons excepted for special events other than our in store emailed promotions or coupons. Special Events include, but are not limited to: Parents Night Out, Holiday Special Events, General Special Events, School Closings, Special Themed Jumps.
Other Ways to Play
Are reservations required for camps?
Yes, we require a reservation and a deposit payment in full for all camps. There is also a camp registration packet that must be completed prior to attending the first day of camp. All scheduled camp dates must be chosen at the time of registration and may not be moved or changed once registered for camp. Unattended camp sessions or customer cancellations will be deemed forfeited for the date registered.
"Faq" was last updated January 22nd, 2020 by