What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 - 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - several staff members will be available to assist you in the party room.
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance of your party is payable on the day of your party at its conclusion. Please remember that the NY sales tax of 8.625% is not included in your party price until its conclusion along with a 18 % suggested gratuity. We accept ALL major credit cards and cash for payments. Sorry, no checks will be accepted for final payment.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What food items can be brought into the facility?
You may bring your own cake or cupcakes to your party. We are sorry, but absolutely NO other outside food or drinks are permitted. If you choose your own food vendor, there will be an additional $125 fee (maximum amount of trays - 5) to cover all your guests under out liability insurance, should there be any incident.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?
We DO offer refrigeration for cakes, but may not always have space if your cake requires freezing. Please confirm with the store if you intend to bring an ice cream cake to ensure space is available at the time of your party. We DO NOT provide space for drinks or outside food. Outside food and drinks are prohibited.
Can I have a party for more than one birthday child?
Yes, however each additional child will incur a charge of $50.00 extra for each additional birthday child (limited to 2 kids; the extra child(ren) must be added when the party is originally booked). We cannot merge parties that have been booked separately at anytime. If an exception is made at any point the deposit policy still remains as NON refundable.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we also have candles and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 3-5 days prior to your party to confirm your guest count and any additional party specifics. At that time, you’ll have an opportunity to order food, beverages, goodie bags, balloons, and other party options if you haven’t already. Because grown-ups love to eat as well, we have an entire full menu to choose from. (Adult food is not included in your party package.)
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Can I bring my own goodie bags and/or balloons?
GOODIE BAGS: If you are not purchasing our popular Pump It Up goodie bags, you are welcome to bring your own. BALLOONS: You may bring your own inflated balloons for a flat fee of $5. If you are unable to bring them inflated, we'd be happy to inflate your balloons for an additional fee per balloon of $3.50 latex, and Mylars are $3.00 18", $8.00 L and $12.00 XL each. We also have a wide variety of specialty goodie bags and balloon packages available under the Party Extras section.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we can not hang anything from the ceiling or walls. Please note we do not permit some stickers, silly string, or confetti. We are not responsible for items left behind, Although we do keep items for a max of 30 days in our "Lost and Found". Please call the store at 516-575-2300 if you did leave something behind.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of original date. If you cancel or reschedule your party within 7-14 days of the event, you will be responsible for 50% of the total price. If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (no exceptions).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if there is inclement weather the day of our party?
*POLICY UPDATE: In the event of inclement weather or weather related acts of God such as weather storms or power outages, we will reschedule your event one time. Weather related incidents out of our control can only be rescheduled for a future date and are non refundable. The new date must be within 1 year of the original date and event booking must be made within 30 days. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. No additional date changes can be made.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. We offer packages of 12, 18, and 24 children. Additional guests are welcome! There is a $16.95 charge per additional child for a Classic Party, $22.90 for Deluxe and $24.90 for Ultimate over the number included in your package. If there are more than 30 children attending your event, this would be considered an oversized party and would result an additional $75 for additional staff and party goods.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). We can, however, book a 2 hour and 35 minute event for you at anytime. This would give you additional time in the arenas and extended use of the party room. Additional fees apply for this type of party booking. Call for complete details.
What additional items are available for purchase?
PINATAS: We sell pull string pinatas as an added feature to your party experience. Prices start at $45 filled with toys and candy. Outside pinatas are permitted only if they are pull string and the pinata filler is kept separate so that we are aware of the weight and contents prior to filling. If you choose to bring your own pinata, there will be a $20 insurance coverage fee for all your guests.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!