What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake or cupcakes, a fruit tray, a veggie tray, bottled water and juice boxes.Sorry, no coolers. You may pay an outside food fee to bring in easy-to-serve finger foods. The outside food fees for Deluxe and Ultimate parties are as follows: 10 kid parties $20, 15 kid parties $30, 20 kid parties $40 and 25 kid parties $50. The outside food fee for any Classic party is $75. When you pay the outside food fee you may bring in easy to serve finger foods only. I'm sorry but we do not allow alcohol, coolers, anything plugged in, or any open flames (like sterno cans) to be brought in even if you pay the outside food fee. If you have any questions, please contact the Pump It Up of North Dallas at 972-820-0777.
Do you offer any other food besides pizza?
Yes. We offer Chicken Sliders (Grilled or Buffalo) and Cheeseburger Sliders with fries, wings and ice cream!
At which age is a child considered a jumper for my party?
When we are counting your head count, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will not be counted towards the head count. I am sorry, but since we allow adults to jump, we will count ALL kids in this age range because we would not feel right telling a kid they cannot jump when there are adults playing.
Can I have a party for more than one birthday child?
Absolutely! You need to mention this at the time of your reservation..
When should I order food for our party? Goodie bags? Balloons? And other party options?
About a week before your party you should expect an email from us which will outline a call we will make to you to get a head count and finalize the details. This email will also have a pricing list for the different party extras that we offer and let you know about how many days before the party you should expect this call. It is during this call you will have the opportunity to order items like pizza, drinks, goodie bags, and glow if you haven’t already.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if/when it is available.
How many slices are in a pizza?
There are 10 slices per pizza. All pizzas are large and come from Buffalo Joe's.
What if I need to reschedule my party?
Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 14 days before your party with no reschedule penalty. A rescheduling fee of $50 applies to change a party after the 14 day cut off time. You must pay for your party in full plus the reschedule fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-14 before the event, you will be responsible for 100% of the total.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before with Buffalo Joe's and cannot be changed on the day of your party. We have goodie bags and balloons on site and we can adjust those based on your head count.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.