General Pump It Up FAQ
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our facility must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in our inflatable play area so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height, weight and following the safety rules.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, debit or credit card as payment options. Sorry no checks.
Birthday Party Questions
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes, staff will be available to serve food and attend to your guests in the party room so you can relax and enjoy your party with your child and guests.
Can I bring my own goodie bags and/or balloons?
You are welcome to bring in your own goodie bags and/or balloons. If you'd like us to take care of goodie bags & balloons, we'd be happy to! The Deluxe and Ultimate packages are great options. Check out our Party Add-ons section for pricing & info.
Can I have a party for more than one birthday child?
Absolutely! And the best part, we do not charge extra for additional birthday children.
Can I have alcohol for the adults?
We do not sell alcohol and we do not allow alcohol be brought in to our facility.
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will spend the first 1 hour, 20 minutes in our Inflatable Arena (play time), followed by last 40 minutes in our Party Room (for food, cake & final festivities). For a 3 hour party, you and your guests will spend the first 2 hours, 15 minutes in our Inflatable Arena (play time), followed by last 45 minutes in our Party Room (for food, cake & final festivities). For other set ups such as extra play time or full facility access, please call for info & pricing
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
For Parties, there is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count. For Open Jumps and Special Events, one adult is allowed free of charge. Additional adults are charged at $5 each (includes admission only).
Other Ways to Play
Are reservations required for camps?
Due that we have limited spaces for our camps and any other special events, we recommend that you reserve your childs space with as much time in advance as possible. Please reserve online or contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by