What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 30 days of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I have a party for more than one birthday child?
Yes. We charge $35 extra for each additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked).
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, and candy to your party. We’re sorry, but no other outside food is permitted.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects (including but not limited to crafts involving pens, markers, glue or glitter.)
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.
What if there is inclement weather the day of our party?
Cancellations due to inclement weather are handled on a case by case basis, and must be rescheduled to a date within 30 days of the original date. We will work with you to find a suitable time/day for your event, however, we cannot guarantee the new time/day will be similar to your original party booking. We will charge the remainder of the base party price at time of rescheduling as an additional deposit. Any party not rescheduled will be subject to our standard cancellation policy.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We're sorry, but you may not bring your own beverages to the party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. (no helium tanks please).
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. A maximum of 35 kids is permitted and NO MORE THAN 45 total guests. Parties over these amounts will require special accommodation and will need to be scheduled or rescheduled accordingly. Parties of this size are considered special events and are subject to additional charges.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring your candles; we have lighters and cake servers here on site. For your convenience, we also have cameras and socks available for purchase.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, including Lemonade. We also serve 100% Capri Sun juice pouches.