What time should my guests and I arrive at the party?
We ask that the party host arrives 15 minutes before the party start time, and that guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
We will set up the room, clean-up after the party and provide help as needed during your event, but do not provide a dedicated staff member to assist you in the party room. Also note that we cannot handle any food due to State licensing requirements.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
All deposits are non-refundable. You may reschedule or cancel your reservation up to 10 days prior to your event with no additional fees or restrictions. However, if you change or cancel within 10 days of your event, the balance of the price will be charged using the credit card information you provided at the time the reservation was made. All amounts charged will be held as a store credit for use at a future date. Your rescheduled event will be restricted to a Monday through Thursday or Friday before 3:00, unless scheduled on a short-term basis. To cancel your event you must speak with a party coordinator and receive a cancellation email.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 45.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What food items can be brought into the facility?
*** Note that we are limited as to what food is allowable due to State regulations *** You are welcome to bring cake, ice cream (we recommend ice cream cups or bars), and snacks including chips, crackers, cheese, fruit, veggies, muffins, or bagels. We can order pizza, chicken poppers, bread sticks, cheese sticks or wings for your party, and you can also bring any non-alcoholic beverages. In general, the following items are NOT allowed: pizza not ordered through us, sandwiches, dishes containing meat or fish, heated or chilled food. Please call if you have any questions about the policy. We will review all items you wish to bring when we confirm your party so there are no misunderstandings on the day of your event.
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase. (Remember that socks are required to jump on our equipment)
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!