What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
We require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. There is a $10 change fee. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Is a deposit required?
A $50 credit card or $100 cash non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. Any other food items brought into the facility other than what has been previously mentioned will incur a $50.00 outside food charge. Sorry, no exceptions.
Do you have a cake vendor that I can order a cake from?
How much time will we have in each area of the facility?
For a 2 hour party, you and your guests will have 35 minutes in each arena and 50 minutes in the party room.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per latex balloon.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?