Central Houston, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events.

General

How long are you closed for?
Our location is temporarily closed until then in accordance with local, state and federal guidelines. We are planning on our big re-opening for June 6. We are accepting future bookings at this time. If you have any questions, please call our store number 713-686-7867 which is being monitored by our staff and leave a message - we will follow up with you. Please be safe and follow all the guidelines recommended to all of us. We will be READY TO PARTY with your family and guest.
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must each have a waiver completed and signed by a parent/guardian. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What forms of payment are accepted?
For your convenience we accept cash, AMEX, Visa & MasterCard as payment options. Sorry no checks.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
To maintain social distancing between employees and customers, party room will be a self-service model. We will provide a team member to set up, clean up, and check in to ensure everything is running smoothly. Party Room won't be available during play time
What kind of drinks can I bring?
We do not allow any outside food or drinks for any of our parties, no exceptions.
Can I use my own decorations and/or paper products in the party room?
Due to the recent Coronavirus situation, decorations permitted are limited to paper plates and cups, plastic silverware, disposable table covers and balloons only.

Open Jump

Do I need to stay with my child during the Open Play session
Yes – Open Jump sessions are not drop-off events and must bring a signed waiver by the parent. Extra copies are available at the front desk. Signature from the care giver will not longer be accepted.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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