Central Houston, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.

General

Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver whether they are jumping or not. All guests under 17 years of age must each have a waiver completed and signed by a parent/guardian. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, AMEX, Visa & MasterCard as payment options. Sorry no checks.
Is there anything else I should know?
Guests will occasionally pick up a friction burn when going down the slides. Giving yourself a big hug before sliding down is typically sufficient, but if you’re concerned then we recommend wearing clothing that covers knees and elbows.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
To maintain social distancing between employees and customers, party room will be a self-service model. This means we are not able to serve food and drinks to your guests at this time, but we will provide a team member only to set up, clean up, and check in to ensure everything is running smoothly. Party Room isn't available for set up until 50 minutes into the play time.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Cancellation Policy
A $150 deposit is required to reserve your event. If you cancel or reschedule within 7 days of your event, your deposit becomes non-refundable and will be forfeited. A new deposit will be required for a future booking. No Show Policy: If you do not cancel your event with at least 24 hours notice, you will be responsible for 100% of the party total.
What kind of drinks can I bring?
We do not allow any outside food or drinks for any of our parties, no exceptions.
How much time will we have in each area of the facility?
For a weekend party, you and your guests will have 30 minutes in each of our 2 arenas and 45 minutes in the party room. For a weekday party, you and your guests will have 30 minutes in each of our 2 arenas and 30 minutes in the party room.
Can I add extra time to my party?
On weekdays Monday - Thursday, extra time may be added to any party, schedule permitting. We are unable to add extra time to parties on Fridays, Saturdays or Sundays, unless you are the last party of the day, but that cannot be determined until the week of the event.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. Party Room isn't available until 50 minutes into the play time, leaving us only 10 minutes to set up, which is why we ask that you only bring in balloons and/or paper goods.
What food items can be brought into the facility?
You may bring cake (no ice cream cake), cupcakes, prepackaged dry snacks, candy, vegetable trays, fruit trays, and cheese trays (no meats) to your party. We’re sorry, but no other outside food is permitted.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we are unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What additional items are available for purchase?
Our add-ons consists of goodie bags, air filled balloons, glow experience, bubble mania, pizza, 2-liters, juice boxes, mini-waters and ice cream cups. (additional charges apply)
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
What if I need to reschedule my party?
To avoid additional charges, we require at least a week's notice if you need to reschedule your party. Your party must be rescheduled within 1 year of the original party date. If you cancel or reschedule within 7 days of your event, your deposit becomes non-refundable and will be forfeited. A new deposit will be required for a future booking.
Can I use my own decorations and/or paper products in the party room?
ONLY balloons and paper goods such as plates, cups, silverware, napkins, and table covers are permitted. (Nothing is allowed to hang from the wall or ceiling, no backdrops, and no confetti.)
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you the week of your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, add goodie bags, balloons, and other party options if you wish.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every six adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife and candles.
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide ice for drinks?
No, but our soft drinks are cold.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How many slices are in a pizza?
Our large pizzas are 12 slices each.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. However, we do not have helium in our facility, therefore you should bring them already blown up.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the day before and cannot be changed on the day of your party. For this reason, changes to packages cannot be made. If you have more children than are covered in your package, it is a $12 fee per extra child, however this is just an entry fee, no additional food or drinks are included. Packages cannot be downgraded the day of. For goodie bags, you are charged only for what you use, so an approximate headcount is okay.
Do you have a refrigerator for my cakes or drinks?
No, we do not have a fridge for cakes. They will be kept at room temperature. Please remember we do not allow outside drinks or ice cream.
What color are your tablecloths? Can I request all the same color or specific colors?
Our party rooms have red, blue, and purple vinyl tablecloths that get cleaned and disinfected after every use. We cannot change our tablecloths but you are welcome to provide your own disposable tablecloths if you would like.
How many tables are in the party room? What sizes are they?
There are 7 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags, and one is for the drinks and pizza. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
During open jump, we charge based off of participation, therefore all, but only participants who will be jumping will have to pay.
Are there height restrictions for Open Jump?
Children must be 34” tall to play on the inflatables at this facility. Children who do not meet the height requirement may enter the facility at no charge, but are not permitted on the inflatables at all, not event with an adult.
Do I need to stay with my child during the Open Play session
Yes – Open Jump sessions are not drop-off events and a signed waiver is required by the parent. Signature from the care giver will no longer be accepted.
"Faq" was last updated January 22nd, 2020 by

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