What time should my guests and I arrive at the party?
We ask that you and your guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
Your deposit is non-refundable. We require at least 22 days advance notice if you need to cancel or reschedule your party. Within 21 days of your event, you may re-schedule to any available Monday-Friday party time and you must increase your deposit to 100% of your party package price. *Please note that party cancellations or rescheduling are not accepted by voicemail or email. (sorry-no exceptions).
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. However, depending on the time of your party, you may be able to add to your order. For goodie bags, however, you are charged only for what you use, so an approximate headcount is okay.
What kind of drinks can I bring?
We're sorry, but you may not bring your own beverages to the party. We do offer bottled water and Capri Sun pouches.
For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Please have your headcount ready two days prior to your party. You may place your orders earlier if you have the final counts by calling us.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Pull string (as opposed to hitting) piñatas are allowed.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is an additional $10 change per additional guest over the number included in your party package. Adults 18 and over may stay and play for free and are not included in the guest limit. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles, and a lighter. For your convenience, we also offer Dairy Queen Ice Cream cakes available for purchase at time of confirmation.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. For drinks, we offer bottled water and Capri Sun pouches charged based on consumption.