We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!
It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!
You can tailor every detail of the party experience to make it as special as the birthday kid!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, or Discover as payment options. Sorry no checks.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
What food items can be brought into the facility?
You may bring cake or cupcakes. Other outside food and drinks are not allowed. We have many food and drink options available.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Do you offer any other food besides pizza?
Absolutely! Please refer to our food offerings list. If you don't see what you are looking for, please let us know. We are always looking to expand our menu.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
How many slices are in a pizza?
12 in an X-Large
What if there is inclement weather the day of our party?
In the event of bad weather, PIU reserves the right to reschedule your party. Parties will not be rescheduled until the day of the party. Sorry, no exceptions. PIU reserves the right to refuse to reschedule your party if PIU is officially open on the day of the scheduled party. In the event PIU is officially closed, we will work with you to reschedule your party. If we agree to reschedule your party, all parties must take place within one (1) month of the original reservation date.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"FAQ" was last updated June 23rd, 2016 by