General Pump It Up FAQ
How long are you closed for?
Our location is temporarily closed in accordance with local, state and federal guidelines. We are accepting future bookings at this time.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
No, all ages are welcome to participate. Children under 2 years will not count towards your party limit. Children ages 2-17 will be counted towards your party limit.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, & Discover, as payment options. Sorry no personal checks.
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering 10% off the base price of any regular party package. Cannot be combined with any special offer/pricing or other discounts.
Birthday Party Questions
What time should my guests and I arrive at the party?
Party hosts should arrive 10-15 minutes prior to your scheduled party. Party guests should arrive 5-10 minutes early to allow time for check in and Pump It Up safety video viewing. Please try not to arrive earlier than 15 minutes prior to your party time, as there will likely be another group in the lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Please note that one staff member is assigned to your party room so some of the adults may need to help serve food.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 972.792.9663 (Monday - Friday 9:00am-4:00pm) and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online by scrolling to the top of this page and clicking "reserve your party" at the top.
How many guests can I invite?
The number of kids your package includes is indicated in the package name (ie: Classic 12 will include up to 12, etc). Additional guests are welcome! Extra kids are $10 each for Classic & Deluxe packages and $15 each for Ultimate & Super Ultimate packages. Kids ages 2-17 count towards your guest count; babies under 2yrs and adults 18 & over are not counted. If you are expecting more than thirty (30) kids, please let us know at least 3 days prior to your party.
What food items can be brought into the facility?
You may bring cake or cupcakes, cookies, pre-packaged dry snacks (grocery store snack aisle items), fruit or vegetable trays, ice cream, candy, drinks (no alcohol or glass), & meatless pasties (donuts, muffins, bagels, danishes) for no additional fee. A $75.00 outside food fee will be charged if meat/cheese/deli trays, sandwich trays, cold appetizers (no hot food permitted) or anything containing meat or considered a "meal item" are brought in. No other outside food or catering permitted.
What if I need to reschedule my party?
Deposits are non-refundable, sorry but no exceptions. If you reschedule 10 days + from existing reservation, deposit will transfer to new date/time, if you reschedule 4-9 days from existing reservation, a $50 fee is charged & deposit will transfer to new date/time, if you reschedule 0-3 days from existing reservation, a $100 fee is charged & deposit will transfer to new date/time. Please see "cancellation policy" for policy on party cancellations. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location.
Is a deposit required?
Yes. All private events require a non-refundable deposit to be paid at booking. WeekEND parties (Sat-Sun) are required to pay a $150 non-refundable deposit to reserve your party. WeekDAY parties (Mon-Fri) are required to pay a $100 non-refundable deposit to reserve your party. The deposit is applied towards the party total. You will owe the party balance (party total less deposit) at the end of your party. We can accept Visa, MasterCard, or Discover over the phone or online. Cash must be paid at the store (please call ahead to make sure someone will be there). Reservations can not be "held" and are not confirmed until we receive your deposit payment. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Do you have a refrigerator for my cakes or drinks?
Yes. We also have a freezer where we can store your ice, ice cream, or an ice cream cake. Please make sure to labels your items to help us make sure they don't get mixed up with another guest's items.
Do you offer any other food besides pizza?
Yes. We also offer bone-in chicken wings (BBQ, Honey Chipotle, or Buffalo available), boneless chicken nugget "poppers", fruit trays, vegetable trays, and bread sticks.
What kind of drinks can I bring?
You may bring bottled water, juice boxes, sodas (2 liters, 20 oz, or cans; no glass containers), or milk. We have a refrigerator to store your drinks or you may bring a cooler. We have drinking fountains and also offer water, soda, or lemonade for purchase.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags, you are welcome to bring your own. You may also bring in your own balloons pre-inflated or we will be happy to inflate up to 2 dozen latex balloons for $15.00. Please call for special pricing of mylar balloons.
Can I have a party for more than one birthday child?
Yes! There is no additional charge for having more than one guest of honor, however, they are included in the guest count of the party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products. If you do choose to bring your own decorations and/or paper products, we suggest keeping it simple (tablecloths, plates, napkins, & pre-arranged centerpieces). We supply solid yellow plates for the kid's, white plates for adults, and white napkins, cups, cake plates and utensils. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas you must hit.
Are there any additional items I need to bring to the party?
If you will be bringing a cake that needs to be cut, please bring a serving knife. Don't forget your candles, and a lighter (no matches please) too. For your convenience, we also have candles, cameras, film, and socks available for purchase.
Do you provide party room set up and clean up?
Yes! Our staff will set up the party room & clean up afterwards. Please note the following things: 1) Our staff only has 15 minutes to clean & set up for your party. If you bring anything that requires assembly (cake stands, tying balloons to weights or goodie bags, etc) please assemble it ahead of time. 2) Please do not bring elaborate decorations. 3) We are unable to move or rearrange the table or room configuration 4) If time permits, you can view the party room before your guests enter.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will the party room be available for us during our arena play time?
We're sorry but there will be another party in the party room before it is cleaned, set up, and ready for your party at your designated time.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s) for our weekEnd parties. We have options to extend a weekDay event. Please ask our reservationist for more information.
How many slices are in a pizza?
10 slices in a medium, 12 slices in a large
What additional items are available for purchase?
We offer a variety of exciting items that are sure to make your event special & memorable. In addition to food & drinks, goodie bags, & balloons, we offer exciting experiences like Go Glow & Bubbles Extravaganza (please see party experience section for details), and extra special items like Pinatas filled with candy, Pump It Up water bottles, Inflat-a-balls, & Snapshots (see party essentials section for details).
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our refrigerator or you may bring ice and we can store it in our freezer.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Your deposit is non-refundable (no exceptions). If you cancel more than 10 days before your event, you forfeit your deposit. If you cancel 4-10 days of your event you forfeit your deposit and a $50 cancellation fee will apply. If you cancel 1-3 days of your event, you forfeit your deposit and a $100 cancellation/change fee will apply. If you cancel the day of the party or are a no-show, you forfeit your deposit and are responsible for the full remaining party balance. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location. Credit card information will be saved via secured encryption.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if there is inclement weather the day of our party?
Franchise owner/management will determine if certain weather conditions qualify as "inclement weather". If it is determined by us that there is inclement weather, we will reschedule the event without a penalty fee. The new date must within three (3) months of the original date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. If we do not determine the weather is "inclement", customers may still reschedule their event but the standard cancellation/reschedule policy applies and a penalty fee will be charged.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
How much time will we have in each area of the facility?
Unless otherwise noted, our weekEND parties are 1 hour & 45 minutes total giving you 60 minutes of playtime (30 minutes in each arena) & 45 minutes in the party room. Our weekDAY parties are 90 minutes total giving you 60 minutes of playtime (30 minutes in each arena) and 30 minutes in the party room.
Can I add extra time to my party?
On weekdays (Monday-Friday), extra time may be added to any party, schedule permitting. We are unable to add extra time to parties on weekends (Saturday or Sunday).
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons/offers must be presented/mentioned at the time of booking. Coupons/offers may not be stacked; only 1 coupon or offer may be applied towards a party. Coupons/offers may not be applied to upcoming parties that are already booked or parties that have already happened. Sorry no exceptions.
What kind of seating do you have in the party room?
Our party rooms have 4 tables with bench seating and we have benches along the wall for extra seating.
What color are your tablecloths? Can I request all the same color or specific colors?
Our party rooms each have 2 red and 2 blue tablecloths where the kids will sit at and 2 purple tablecloths on the cake table & misc use table. We can not change our tablecloths but you are welcome to provide your own tablecloths if you would like.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products - Coke, Diet Coke, Mr. Pibb, Barq's Root Beer, Sprite, Fanta Orange, and MinuteMaid Lemonade (Deluxe & Ultimate packages include drinks; drinks may be added a la carte to any package for $2.50 each)
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Do you allow special character appearances?
We do not provide character appearances but you are welcome to hire a character for your party. Anything messy such as face painting, silly string, water balloons, etc is not permitted in our facility.
Open Jump FAQ
Is there an additional charge for parents, siblings, and/or care-givers?
All children must pay the entrance rate of $8 per child; there is no charge for parents or care-givers (18 & over).
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
What food items can be brought into the facility?
For group events (non-birthday parties), if you are not purchasing our popular Meal Deal (only $3.25 per person for 2 slices of pizza and a drink), you will need to add the purchase of party room time to your package; the rate is $50 for 30 minutes. You are then permitted to bring in sack lunches, pre-packaged dry snacks (grocery store snack aisle items), fruit or veggies trays, cookies, cupcakes, candy, and drinks (no alcohol; no glass).
"Faq" was last updated January 22nd, 2020 by