What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Please try not to arrive earlier than 20 minutes prior to your party time, as there will likely be another group in the lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Please note that one staff member is assigned to your party room so some of the adults may need to help serve food.
Can I have a party for more than one birthday child?
Yes! There is no additional charge for having more than one guest of honor, however, they are included in the guest limit total.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 972.792.9663 (Monday - Friday 9:00am-4:00pm) and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online by scrolling to the top of this page and clicking "reserve your party" at the top.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The deposit is applied towards the party total. You will owe the party balance (party total less $100 deposit) at the end of your party. We can accept Visa, MasterCard, or Discover over the phone or online. Cash must be paid at the store (please call ahead to make sure someone will be there). Reservations can not be "held" and are not confirmed until we receive your $100 down payment.
What if I need to reschedule my party?
We require at least 10 days advance notice if you need to CANCEL OR RESCHEDULE your party. If you CANCEL more than 10 days before your reservation, you forfeit the deposit; if you RESCHEDULE more than 10 days before your reservation, the deposit will transfer to a new date/time. If you cancel or reschedule 4-10 days, a $50 cancellation/change fee will apply. If you cancel or reschedule 0-3 days, a $100 cancellation/change fee will apply in addition to the full price of any rescheduled party.
What food items can be brought into the facility?
You may bring cake or cupcakes, cookies, pre-packaged dry snacks (grocery store snack aisle items), fruit or vegetable trays, ice cream, candy, or drinks (no alcohol) for no additional fee. A $75.00 outside food fee will be charged if meat & cheese/Deli trays, sandwich trays, chicken nugget trays, or other cold appetizers (no hot food permitted) are brought in. No other outside food permitted.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products. If you do choose to bring your own decorations and/or paper products, we suggest keeping it simple (tablecloths, plates, napkins, & pre-arranged centerpieces).
We supply solid yellow plates for the kid's, white plates for adults, and white napkins, cups, cake plates and utensils. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas you must hit.
Will the party room be available for us during our arena play time?
We're sorry but there will be another party in the party room before it is cleaned, set up, and ready for your party at your designated time.
Are there any additional items I need to bring to the party?
If you will be bringing a cake that needs to be cut, please bring a serving knife. Don't forget your candles, and a lighter (no matches please) too. For your convenience, we also have candles, cameras, film, and socks available for purchase.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
The number of kids your package includes is indicated in the package name (up to 10, up to 15, or up to 25). Additional guests are welcome! Extra kids are $10 each for Classic & Deluxe packages and $15 each for Ultimate packages. Kids ages 2yrs and up count towards your guest count; babies under 2yrs and adults 18 & over are not counted. If you are expecting more than thirty (30) kids, please let us know at least 3 days prior to your party.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
What kind of drinks can I bring?
You may bring bottled water, juice boxes, sodas (2 liters, 20 oz, or cans; no glass containers), or milk. We have a refrigerator to store your drinks or you may bring a cooler. We have drinking fountains and also offer water, soda, or lemonade for purchase.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons/offers must be presented/mentioned at the time of booking. Coupons/offers may not be stacked; only 1 coupon or offer may be applied towards a party. Coupons/offers may not be applied to upcoming parties that are already booked or parties that have already happened. Sorry no exceptions.
Do you offer any other food besides pizza?
Yes. We also offer bone-in wings in a variety of flavors, boneless chicken nugget "poppers", and breadsticks.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags, you are welcome to bring your own. You may also bring in your own balloons pre-inflated or we will be happy to inflate up to 2 dozen latex balloons for $12.00. Please call for special pricing of mylar balloons.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
What additional items are available for purchase?
We offer a variety of exciting items that are sure to make your event special & memorable. In addition to food & drinks, goodie bags, & balloons, we offer exciting experiences like Go Glow & Bubbles Extravaganza (please see party experience section for details), and extra special extras like Pinata's filled with candy, Pump It Up water bottles, Inflat-a-balls, & Snapshots (see party essentials section for details).
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our refrigerator or you may bring ice and we can store it in our freezer.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
How much time will we have in each area of the facility?
Our weekEND parties are 1 hour & 45 minutes total giving you 60 minutes of playtime (30 minutes in each arena) & 45 minutes in the party room.
Our weekDAY parties are 90 minutes total giving you 60 minutes of playtime (30 minutes in each arena) and 30 minutes in the party room.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How many slices are in a pizza?
10 slices in a medium, 12 slices in a large
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products - Coke, Diet Coke, Mr. Pibb, Barq's Root Beer, Sprite, Fanta Orange, and MinuteMaid Lemonade (Deluxe & Ultimate packages include drinks; drinks may be added a la carte to any package for $2.50 each)
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s) for our weekEnd parties. We have options to extend a weekDay event. Please ask our reservationist for more information.
Do you provide party room set up and clean up?
Yes! Our staff will set up the party room & clean up afterwards. Please note the following things:
1) Our staff only has 15 minutes to clean & set up for your party. If you bring anything that requires assembly (cake stands, tying balloons to weights or goodie bags, etc) please assemble it ahead of time.
2) Please do not bring elaborate decorations.
3) We are unable to move or rearrange the table or room configuration
4) If time permits, you can view the party room before your guests enter.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
Do you have a refrigerator for my cakes or drinks?
Yes. We also have a freezer where we can store your ice, ice cream, or an ice cream cake. Please make sure to labels your items to help us make sure they don't get mixed up with another guest's items.