Dallas/Forest Lane, TX
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

When are you reopening?
We have re-opened for private parties, private events/playdates, and Summer Open Jump. Call today to book your private party or playdate!
Are you conducting any sort of cleaning / disinfecting measure before reopening?
Yes, we are implementing revamped operations that focus on enhanced cleaning procedures and social distancing measures. When you visit our location you may see the following: Contactless payment and check-in options, increased cleaning of frequently touched surfaces, masks for all staff members, signage designed to promote social distancing and reduce cross traffic, limited number of guests permitted in the facility, and hand sanitizer available throughout the facility,
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
For the safety of all guests and employees, all adults and kids ages 10 & up are required to wear a mask. See https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover.html for more information and guidance.
What other measures are you taking to follow social distancing protocols?
We have implemented numerous measures to limit contact, including contactless payment options, digital kiosks, and signage to help promote social distancing and limit cross traffic. We are also offering only our smaller party packages (6, 12 ,& 18 kids only) with a maximum of 20 kids per private event to ensure there is plenty of room for everyone to spread out. For additional safety, all of our staff members will wear mask and have their temperatures checked before beginning their shift.
How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, to keep our guests and employees safe, gaps have been created between each party times to allow our staff ample time to sanitize each room after each party and use a cleaner on the EPA's List N for use against SARS-COV-2, the cause of Covid-19.


How long are you closed for?
We have re-opened for private parties, private events/playdates, and Summer Open Jump. Call today to book your private party or playdate!
Are socks required?
Yes, socks are required to play on the inflatables.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
No, all ages are welcome to participate. Children under 2 years will not count towards your party limit. Children ages 2-17 will be counted towards your party limit.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
At this time, for the safety of all guests and to minimize traffic on rides, adults (18+) are not allowed to play on the rides.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Do you offer a Military Discount?
Yes! Here at Pump It Up we support our troops by offering 10% off the base price of any regular party package. Cannot be combined with any special offer/pricing or other discounts.
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard, & Discover, as payment options. Sorry no personal checks.

Birthday Party

What time should my guests and I arrive at the party?
Party hosts should arrive 10-15 minutes prior to your scheduled party. Party guests should arrive 5-10 minutes early to allow time for check in and Pump It Up safety video viewing. Please do not to arrive earlier than 15 minutes prior to your party time, as there will likely be another group in the lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Please note that one staff member is assigned to your party room so some of the adults may need to help serve food.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 972.792.9663 (Monday - Friday 9:00am-4:00pm) and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online by scrolling to the top of this page and clicking "reserve your party" at the top.
How many guests can I invite?
The number of kids your package includes is indicated in the package name (ie: Classic 12 will include up to 12, etc). Additional guests are welcome! Extra kids are $10 each for Classic & Deluxe packages and $15 each for Ultimate & Super Ultimate packages. Kids ages 2-17 count towards your guest count; babies under 2yrs and adults 18 & over are not counted. At this time, we are limiting our parties to a maximum of 20,
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
Yes. All private events require a non-refundable deposit to be paid at booking. WeekEND parties (Sat-Sun) are required to pay a $150 non-refundable deposit to reserve your party. WeekDAY parties (Mon-Fri) are required to pay a $100 non-refundable deposit to reserve your party. The deposit is applied towards the party total. You will owe the party balance (party total less deposit) at the end of your party. We can accept Visa, MasterCard, or Discover over the phone or online. Cash must be paid at the store (please call ahead to make sure someone will be there). Reservations can not be "held" and are not confirmed until we receive your deposit payment. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location.
What food items can be brought into the facility?
You may bring cupcakes, cookies, individually pre-packaged dry snacks (grocery store snack aisle items), individual packs of fruit or vegetables, individual ice cream cups, candy, & individual drinks (ex. bottled water, juice boxes, 12oz cans, or 20oz bottles; no alcohol or glass). No other outside food or catering permitted.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
Deposits are non-refundable, sorry but no exceptions. If you reschedule 10 days + from existing reservation, deposit will transfer to new date/time, if you reschedule 4-9 days from existing reservation, a $50 fee is charged & deposit will transfer to new date/time, if you reschedule 0-3 days from existing reservation, a $100 fee is charged & deposit will transfer to new date/time. Please see "cancellation policy" for policy on party cancellations. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location. **Covid-19 temporary policy - All parties that are not able to be hosted during the Covid-19 closure will be rescheduled. Deposits will be placed in suspense and may be used within one (1) year of the original party date.
What kind of drinks can I bring?
You may bring bottled water, juice boxes, sodas (20 oz bottles, or 12oz cans; no glass containers), or sports drinks. We have a refrigerator to store your drinks or you may bring a cooler. We have also offer water, soda, or lemonade for purchase.
Cancellation Policy
Your deposit is non-refundable (no exceptions). If you cancel more than 10 days before your event, you forfeit your deposit. If you cancel 4-10 days of your event you forfeit your deposit and a $50 cancellation fee will apply. If you cancel 1-3 days of your event, you forfeit your deposit and a $100 cancellation/change fee will apply. If you cancel the day of the party or are a no-show, you forfeit your deposit and are responsible for the full remaining party balance. Deposits are valid at the Dallas-Forest Lane location only and cannot be transferred to another location. Credit card information will be saved via secured encryption. **Covid-19 temporary policy - All parties not able to occur during the Covid-19 closure will be rescheduled. Deposits are valid for 1 year from original date
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags, you are welcome to bring your own. You may also bring in your own balloons pre-inflated or we will be happy to inflate up to 2 dozen latex balloons for $15.00. Please call for special pricing of mylar balloons.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products. If you do choose to bring your own decorations and/or paper products, we suggest keeping it simple (tablecloths, plates, napkins, & pre-arranged centerpieces). We supply solid yellow plates for the kid's, white plates for adults, and white napkins, cups, cake plates and utensils. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas you must hit.
Do you provide party room set up and clean up?
Yes! Our staff will set up the party room & clean up afterwards. Please note the following things: 1) Our staff only has 15 minutes to clean & set up for your party. If you bring anything that requires assembly (cake stands, tying balloons to weights or goodie bags, etc) please assemble it ahead of time. 2) Please do not bring elaborate decorations. 3) We are unable to move or rearrange the table or room configuration 4) If time permits, you can view the party room before your guests enter.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?
Yes. We also have a freezer where we can store your ice, ice cream, or an ice cream cake. Please make sure to labels your items to help us make sure they don't get mixed up with another guest's items.
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you offer any other food besides pizza?
Yes. We also offer bone-in chicken wings (BBQ, Honey Chipotle, or Buffalo available), boneless chicken nugget "poppers", fruit trays, vegetable trays, and bread sticks.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s) for our weekEnd parties. We have options to extend a weekDay event. Please ask our reservationist for more information.
What kind of seating do you have in the party room?
Our party rooms have 4 tables with bench seating and we have benches along the wall for extra seating.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have a party for more than one birthday child?
Yes! There is no additional charge for having more than one guest of honor, however, they are included in the guest count of the party.
How much time will we have in each area of the facility?
Our weekEND parties are 1 hour & 45 minutes total giving you 60 minutes of playtime (30 minutes in each arena) & 45 minutes in the party room. Our weekDAY parties are 90 minutes total giving you 60 minutes of playtime (30 minutes in each arena) and 30 minutes in the party room.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Are there any additional items I need to bring to the party?
If you will be bringing a cake that needs to be cut, please bring a serving knife. Don't forget your candles, and a lighter (no matches please) too. For your convenience, we also have candles, cameras, film, and socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Will the party room be available for us during our arena play time?
We're sorry but there will be another party in the party room before it is cleaned, set up, and ready for your party at your designated time.
What additional items are available for purchase?
We offer a variety of exciting items that are sure to make your event special & memorable. In addition to food & drinks, goodie bags, & balloons, we offer exciting experiences like Go Glow & Bubbles Extravaganza (please see party experience section for details), and extra special items like Pinatas filled with candy, Pump It Up water bottles, Inflat-a-balls, & Snapshots (see party essentials section for details).
How many slices are in a pizza?
10 slices in a medium, 12 slices in a large
Do you provide ice for drinks?
No, but our soft drinks are cold. You may store your drinks in our refrigerator or you may bring ice and we can store it in our freezer.
What if there is inclement weather the day of our party?
Franchise owner/management will determine if certain weather conditions qualify as "inclement weather". If it is determined by us that there is inclement weather, we will reschedule the event without a penalty fee. The new date must within three (3) months of the original date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. If we do not determine the weather is "inclement", customers may still reschedule their event but the standard cancellation/reschedule policy applies and a penalty fee will be charged.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
How many tables are in the party room? What sizes are they?
There are 6 tables in our party room; 4 are to sit/eat at and have bench seating, 1 is the cake table, 1 is for gifts/goodie bags. Our tables are standard 6 foot (72 inches) by 30 inches rectangular tables covered in our vinyl tablecloths. If you would like to provide your own tablecloths, you will need the standard rectangle size.
Can I add extra time to my party?
We are currently unable to offer the option to add extra time to parties.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons/offers must be presented/mentioned at the time of booking. Coupons/offers may not be stacked; only 1 coupon or offer may be applied towards a party. Coupons/offers may not be applied to upcoming parties that are already booked or parties that have already happened. Sorry no exceptions.
What color are your tablecloths? Can I request all the same color or specific colors?
Our party rooms each have 2 red and 2 blue tablecloths where the kids will sit at and 2 purple tablecloths on the cake table & misc use table. We can not change our tablecloths but you are welcome to provide your own tablecloths if you would like.
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products - Coke, Diet Coke, Mr. Pibb, Barq's Root Beer, Sprite, Fanta Orange, and MinuteMaid Lemonade (Deluxe & Ultimate packages include drinks; drinks may be added a la carte to any package for $2.50 each)
Can I hire a character, clown, face painter or balloon artist to come to my party?
You may hire a character, clown or balloons artist to attend your party as long as they don't do anything messy with paint, silly string, confetti, etc. We do not permit face painters.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Do you allow special character appearances?
We do not provide character appearances but you are welcome to hire a character for your party. Anything messy such as face painting, silly string, water balloons, etc is not permitted in our facility.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
All children must pay the entrance rate of $8 per child; there is no charge for parents or care-givers (18 & over).
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.

Other Ways to Play

What food items can be brought into the facility?
For group events (non-birthday parties), if you are not purchasing our popular Meal Deal (only $3.25 per person for 2 slices of pizza and a drink), you will need to add the purchase of party room time to your package; the rate is $50 for 30 minutes. You are then permitted to bring in sack lunches, pre-packaged dry snacks (grocery store snack aisle items), fruit or veggies trays, cookies, cupcakes, candy, and drinks (no alcohol; no glass).
"Faq" was last updated January 22nd, 2020 by

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