What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $100 convenience fee to be paid at the time of rescheduling. If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable.
Is a deposit required?
Yes, a $100 non-refundable deposit is required to reserve your party. The balance of your party is due and payable on the day of your party. Please remember that CA sales tax will be included for the applicable party items in the final bill at the end of your party.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online at pumpitupofconcord.com. Please note- Our classic party package is NOT available on Saturdays or Sundays.
What food items can be brought into the facility?
You may bring water, coffee, your dessert of choice (cake, cupcakes, ice cream, candy, etc.) and dry, prepackaged snacks (chips, pretzels, goldfish, etc.) to your party. We are proud to be a NUT-FREE Facility. So please, no nuts allowed. All other food, drinks, dips and dressings will have to be ordered through us as these outside items are not permitted in our facility.
How much time will we have in each area of the facility?
You will have an hour and 15 minutes in the play arena and 45 minutes in the party room. Your party will be 2 hours long.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time with the exception of Semi-Private parties. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Do you offer any other food besides pizza?
We do offer salads, veggie and fruit platters, chicken wings, pastas and many other options. Please check our Food Menu for more details.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 4-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What are your standard weekend party start times?
We can host 10 parties on any day including over the weekends. Our parties start at the following times: 9:15am, 10:30am, 11:45am, 1:00pm, 2:15pm, 3:30pm, 4:45pm, 6:00pm, 7:15pm and 8:30pm.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them using our air-machine for .75 cents per a balloon OR with hellium for $1.25 per balloon
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). If purchasing salads or trays, please bring the appropriate serving utensils. For your convenience, we also have candles, cameras, and socks available for purchase.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights! Please ensure none of your guests are epileptic.
Do you provide ice for drinks?
No, but our soft drinks are cold.
Do you have a refrigerator for my cakes or drinks?
We have a fridge for your cake and waters. We also have a freezer for an ice cream cake or ice cream.