Concord, CA
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Pump It Up Frequently Asked Questions

COVID-19 Procedures

How do 100% private parties make it safer to celebrate?
As always, our 100% private parties provide you the opportunity to be in control of who attends your event and allows us to clean and sanitize the party space between each event. In addition, we have implemented the use of a sanitizing fogging device between events on inflatables and surfaces. This method offers far better coverage, shorter drying times, and an overall better kill rate for viruses and bacteria within the facility to keep our guests and employees safe.
When are you reopening?
We are excited to announce that our currently open and hosting private parties and public events. We are glad to back to normal business and happy to see families celebrating and creating their life long memories. Of course, we take all the required precautions to keep our staff and guests safe.
What are your cleaning procedures?
Diligence in keeping areas sanitary is, as always, of the utmost importance. Team members receive training on the proper cleaning methods and protocols for every area of our facility. Detailed checklists are utilized for all cleaning and our management team enforces that standards are met at all times. Hand sanitizer is available to guests throughout the facility. Floors and surfaces are thoroughly cleaned and disinfected daily. In our party rooms, all tables, and our birthday throne are thoroughly cleaned and disinfected after each event. We have increased allotted cleaning time for sanitization and added additional time and team members dedicated to disinfecting between events using an EPA approved disinfectant for use against SARS-CoV-2.
Do I need to wear a mask?
Wearing a mask over your nose and mouth is RQUIRED. Its highly important to keep you and your guests safe. Anyone without mask or not covering nose and mouth will not be allowed to enter pump it up facility. Please wear mask or ask our pump it up front desk if you forgot to bring mask with you.

General

Are socks required?
Yes, socks are required to play on the inflatables for both children AND adults. We do sell socks in case you forget.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. You can add gratuity to your bill at check out. It will be distributed to the staff members that personally worked your party and made it the best experience possible!
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, at the start of each event, guests are required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
For your convenience, we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry, no checks.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.

Birthday Party

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring cake and bottled water to your party. We offer wide variety of food including pizza, appetizers, sandwiches, drinks, dips, ice cream (dippin dots), fruit trays, vegetable trays, salads and dressings options on our menu to cater all your guests. We’re sorry, but no other outside food is permitted. We are proud to be a NUT-FREE Facility. So please, no nuts allowed.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time with the exception of Semi-Private parties. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Is a deposit required?
Yes, a $100 non-refundable deposit is required to reserve your party. The balance of your party is due and payable on the day of your party. Please remember that CA sales tax will be included for the applicable party items in the final bill at the end of your party.
What are your standard weekend party start times?
We can host 10 parties on any day including over the weekends. Our parties start at the following times: 9:15am, 10:30am, 11:45am, 1:00pm, 2:15pm, 3:30pm, 4:45pm, 6:00pm, 7:15pm and 8:30pm.
How much time will we have in each area of the facility?
You will have an hour and 15 minutes in the play arena and 45 minutes in the party room. Your party will be 2 hours long.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online at pumpitupofconcord.com. Please note- Our classic party package is NOT available on Saturdays or Sundays.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party. The party must be rescheduled within 3 months of the original date. If you reschedule your party within 7-14 days of the event, there will be $100 convenience fee to be paid at the time of rescheduling. If you cancel/change your event within the 6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 4-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them using our air-machine for .75 cents per a balloon. We currently do not offer helium balloons.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). If purchasing salads or trays, please bring the appropriate serving utensils. For your convenience, we also have candles, cameras, and socks available for purchase.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights! Please ensure none of your guests are epileptic.
Do you offer any other food besides pizza?
We do offer salads, veggie and fruit platters, chicken wings, pastas, sandwich trays, ice-cream (dippin dots) and many other options. Please check our Food Menu for more details.
Do you provide ice for drinks?
No, but our soft drinks are cold.
Do you have a refrigerator for my cakes or drinks?
We have a fridge for your cake and waters.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.

Other Ways to Play

Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"Faq" was last updated January 22nd, 2020 by

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