Are socks required?
Yes, socks are required to play on the inflatables. We also ask all guests playing to remove jewelry. If newly pierced ears can not remove the earrings, we have a supply of band-aids available to protect your child's ears.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
What forms of payment are accepted?
We gladly accept MasterCard, Visa, or cash for your final payment at the close of your event. PLEASE NO CHECKS.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. At Pump It Up Leesburg we have 2 staff members that assist your party throughout your entire event.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. Party packages can only be upgraded and cannot be downgraded.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What if I need to reschedule my party?
To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 3 months of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will be happy to inflate them for you for $1.00 per balloon.
Can I use my own decorations and/or paper products in the party room?
To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. You may bring in your own themed paper products.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Do you offer any other food besides pizza?
Absolutely! Please check our menu online or speak to one of our staff members within the requisite time period you need to order your food within.
When should I order food for our party? Goodie bags? Balloons? And other party options?
No outside food or beverages (with the exception of cake or cupcakes) are permitted. ALL Weekend "Party Option" orders are Due the Wednesday BEFORE the party date (3 days for weekday parties) - once food orders are placed, you will be charged for those items.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
Can I have a party for more than one birthday child?
Yes. There is no charge for an additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked). Provided you have more than 2 additional birthday children, there will be a $20.00 charge for each subsequent child.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake and ice cream. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
What additional items are available for purchase?
We can provide you with a variety of different goodie bags, pinatas, certain themed paper products (plates, cups, napkins), balloons, pizza, cakes, ice cream and snacks.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if there is inclement weather the day of our party?
In the event of inclement weather, we will gladly reschedule your event (1 time) per your request. The new date and time must be within 30 days of the original date and the new reservation must be made within one (1) week of the original party. At time of rescheduling, we will charge the remainder of the base party price as an additional deposit. No additional date changes can be made. Any party not rescheduled will be subject to our standard cancellation policy.
Do you have a cake vendor that I can order a cake from?
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
Are reservations required?
No. Reservations are not required; however they are preferred and highly recommended in order to secure your spot for any of our Open Jumps. You can reserve your spot by booking online through our "Events Calendar" section. We recommend arriving 5 minutes prior to the event start time in order to avoid forfeiture of reservation to our walk-in guests. Open Jumps are non-refundable.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your child's space for camp - you can call the store or book online within our "Event Calendar" section".
What's included in the cost of camps?
Camps include a snack, themed games and activities, art supplies, special guests and a lot of jumping! This is a non-refundable event.
"Faq" was last updated January 22nd, 2020 by