What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
Deposits are non-refundable.
If you cancel/reschedule your event within 21 days advance notice if you need to cancel or reschedule your party days of the event,
(your party must be rescheduled within 2 months of the original party date).
If you cancel/reschedule your event within 20 days of the event, you will be responsible for 50% of the total party price.
If you cancel/reschedule your event within 14 days of the event, you will be responsible for 100% of the total party price.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What food items can be brought into the facility?
You may bring a cake, cupcakes, ice cream cake, and water (Pump It Up provides pitchers of filtered water in the party room). We’re sorry, but no other outside food or snacks is permitted.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Pizza orders can be increased as late as 15 minutes after your party starts. Drinks we keep in stock. For goodie bags, you are charged only for what you use, so an approximate headcount is okay.
How many slices are in a pizza?
12 slices in a large.
Can I have alcohol for the adults?
No alcohol is allowed in or our facility, or in our parking lot.
What is the price of the other food options?
Please refer to the birthday party food tab for a complete list of food options and pricing.
What kind of drinks can I bring?
You may bring bottled water for the party room. Pitchers of filtered water is provided.
Bottle water is not allowed in the arena. We have drinking fountains in the arena.
In the party room, we provide free filtered pitcher water, and sell juice and soda.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Remember, we supply all your party room paper products, as well as, your candles and cake cutting and serving utensils.
We even have platters if you bring cupcakes.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, and other party options if you haven’t already.
Do you offer any other food besides pizza?
Yes, we offer fruit and vegetable platters, green salad, chicken wings and ice cream cups for purchase.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:30am, 11:00am, 12:30pm, 2:00pm, 3:30pm, 5:00pm, 6:30pm, and 8:00pm.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought such as your cake. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit any wall or ceiling decorations, streamers, silly string, confetti, glitter, or piñatas (pull string pinatas are allowed).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. Sorry no helium tanks allowed in the building.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome, but we do have capacity issues depending on the age of the children. Please refer to your confirmation document for capacity info. There is a $12 charge per additional guest over the number included in your party package. If you are inviting more than thirty children, please let us know at least 10 days prior to your party. Guest = any child between 1 and 18 yrs old.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Do you have a refrigerator for my cakes or drinks?
Yes. And a freezer for Ice Cream Cakes
How much pizza should I order for the adults and what about their drinks?
We recommend one large pizza for every six adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
What additional items are available for purchase?
Yes. We can provide you with pizza, chicken wings, fruit and vegetable platters, green salad, ice cream cups, goodie bags, inflatable balls and socks (additional charges apply).
What are the beverages you offer in the party room?
We proudly serve Pepsi products.