We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!
It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!
You can tailor every detail of the party experience to make it as special as the birthday kid!
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 18 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 18 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight. Our inflatables have an individual weight limit of 200 pounds, While we always encourage family play, adult participation may be limited due to the volume and sizes of children attending the event. As always, adults are FREE when accompanied by a child!
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video or be presented the rules verbally before entering the inflatable arena(s).
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
Can I have a party for more than one birthday child?
Yes. While our facility has been designed to accommodate a single Guest of Honor at a time, you may have one additional Guest of Honor. The additional Guest of Honor must be identified at the time of booking, and you will be required to purchase a minimum of one additional hour. A minimum of 30 out of the 60 minutes must be scheduled in the Party Room. The additional time must be ordered and paid for at the time of booking (in addition to the $100 deposit). Please note this additional hour is subject to availability. If a party has more than one guest of honor, the gifts may be displayed for photo purposes, but will not be opened. Our staff will be happy to bundle them up and help load them into your car so the joy and fun can continue at home at your pace!
What food items can be brought into the facility?
You may bring regular cake or cupcakes; ice cream products and other food and drinks are not permitted due to our food licensing and vendor's agreements.
What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?
Unfortunately, all food orders are placed in advance and cannot be changed on the day of your party. While we may be able to add pizza and drinks the day of the party, we cannot reduce the order. Once the party has been confirmed (typically 3 days prior to the event), the party size or type may not be altered. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. However, siblings are counted as part of the guest count.
Other Ways to Play
Are reservations required for camps?
We recommend that you reserve your childs space for camp. Please contact us to make reservations.
"FAQ" was last updated June 23rd, 2016 by