What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. We do not recommend arriving any earlier as space is limited and there will likely be another group in our lobby.
Will there be a Pump It Up staff member available to assist me in the party room?
Included with your party package is a trained Party Coordinator, who will assist you in the party room with any details you may need. Just sit back and our staff will take care of everything!
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
What food items can be brought into the facility?
You may bring cake, cupcakes, and ice cream. Special dietary restrictions can be accommodated upon request for a nominal fee. Please call for pricing.
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party. The $50 deposit is applied to the balance of your party.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
Your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child. For those customers who are on a tighter budget, we have limited availability for semi-private parties. This includes access to both arenas (not private) and a private party room. Please call for availability.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 2 months of the original party date. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I have alcohol for the adults?
No... alcohol is NOT allowed in our facility.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit ceiling decorations, streamers, silly string, confetti, piñatas or any decorations requiring tacks.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring candles. For your convenience, we have candles, cameras and socks available for purchase.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 4 days before your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, other food items, goodie bags, balloons, and other party options if you haven’t already. All food items must be ordered 24 hours in advance.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our Pump It Up goodie bags or themed goodie bags, you are welcome to bring your own. You may also bring in your own pre-filled mylar balloons. Additionally, we can fill mylar and latex balloons onsite for a nominal fee.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are welcome to stay and enjoy the fun but are not required to do so!
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
How many slices are in a pizza?
There are 12 slices per pizza.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.