Ham Lake, MN (763) 757-9000
Book a Party

About Us

Put a little extra bounce in your step!

Boundless Fun

We’ve got huge inflatable playgrounds, endless games and even a blow-up birthday throne!

100% Private

It’s just you and your invited guests in our enormous bouncy house arenas and party rooms!

Completely Customized

You can tailor every detail of the party experience to make it as special as the birthday kid!

Find a Location Near You

General

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome but are optional. For parties of 35+ we do however charge a 15% gratuity on your final bill.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard, Discover, American Express as payment options. Sorry NO CHECKS.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party

What time should my guests and I arrive at the party?
We ask that you arrive 15 minutes prior to your scheduled party and ask your guests to arrive 10 minutes, to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring in your own cake, a fruit or veggie tray. NO ICE CREAM & NO OTHER OUTSIDE FOOD IS ALLOWED-, We do understand food allergies, please call if you have questions or concerns regarding allergies.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Do you have a cake vendor that I can order a cake from?
You may order your cake directly through J.K. B Cakes in Blaine or bring in your own bakery cake. Their cakes are double layered and baked fresh by J.K.B. Cakes. Sorry.. we longer order them for you.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least 10 days prior to your party.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable, that means ONLY (1) coupon per visit and MUST BE mentioned at time of booking. Coupons will NOT be accepted after time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own, however we do NOT allow outside balloons as we offer a colorful Balloon Tree with an assorted colors. We also offer a variety of Mylar balloons.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
How many slices are in a pizza?
10 Slices in a Large (pizza made with thick crust from Chanticlear)
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. We have Minute Maid Lemonade for those who prefer no pop. We are NOW offering COFFEE to be added to your party. $10 for a Air Pot (8 cups of coffee), $6 to refill OR $1.50 per single cup
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Open Jump

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers - Siblings are counted as a part of admission/party. OPEN TIME if it is a full house, NO adults will be allowed ON THE INFLATABLES. Some events may charge Adults $3.00 to play. Please note if you are on the inflatables without a wristband you will asked to pay at front desk or to sit out. All Open Time and Special Events prices DO NOT INCLUDE SALES TAX.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
"FAQ" was last updated June 23rd, 2016 by

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