What time should my guests and I arrive at the party?
We ask that you arrive 15 minutes prior to your scheduled party and ask your guests to arrive 10 minutes, to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
What food items can be brought into the facility?
YES you may bring in your own cake, however NO ICE CREAM CAKES (we just do not have the freezer space) & NO OTHER OUTSIDE FOOD IS ALLOWED-, We do understand food allergies, please call if you have questions or concerns regarding allergies. We now offer Fruit or Veggie trays (MUST be ordered (1) week in ADVANCE)
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Do you have a cake vendor that I can order a cake from?
You may order your cake directly through J.K. B Cakes in Blaine or bring in your own bakery cake. Their cakes are double layered and baked fresh by J.K.B. Cakes. Sorry.. we longer order them for you.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
How many slices are in a pizza?
10 Slices in a Large (pizza made with thick crust from Chanticlear)
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable, that means ONLY (1) coupon per visit and MUST BE mentioned at time of booking. Coupons will NOT be accepted after time of booking OR on the day of party. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do NOT permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas, banners may be hung from present table.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own, however we do NOT allow outside balloons as we offer a colorful Balloon Tree with an assorted colors. We also offer a variety of Mylar balloons.
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty KIDS, please let us know at least 10 days prior to your party. There is an automatic 15% GRATUITY added to your party IF OVER 35 PEOPLE in total for party.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products. We have Minute Maid Lemonade for those who prefer no pop. We are NOW offering COFFEE to be added to your party. $10 for a Air Pot (8 cups of coffee), $6 to refill OR $1.50 per single cup. We also have bottled water in the Party Room