What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What food items can be brought into the facility?
You may bring cake, cupcakes, prepackaged dry snacks and candy. We’re sorry, but no other outside food is permitted.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Will the party room be available for us during our arena play time?
Unfortunately no, the party room will become available to you about 15-20 minutes before it is time for your party guests to move into the party room due to clean up/set up. The party coordinator that will be working with your party in the party room will come to get you in the second arena to show you the party room and go over final details before your guests enter the room.
Can I have alcohol for the adults?
No alcohol is allowed in our facility.
What kind of drinks can I bring?
For your convenience, we have a variety of beverages available for purchase. We do provide Coke products as well as bottled water and juice pouches. We’re sorry, but you may not bring your own beverages to the party.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you 2-3 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Do you offer any other food besides pizza?
Yes. We offer a full catering menu from Fratellos and fruit and vegetable trays available. For further information, check out the food section on our website.
What assistance do you provide in the party room?
Lots! First, we thoroughly prepare the room so that it is clean, tidy, and organized for your group. Your party coordinator will setup the party room with any items you might have brought such as your cake and anything you may have ordered from us such as goodie bags, balloons or food. Your party coordinator will be helping you all along the way, serving the kids food and drinks, facilitating singing to the birthday child, and cutting the cake. You do not need to bring a lighter or cake knife.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. We have tableclothes on all of our tables but if you plan to bring your own it may be helpful to know that there are 4 picnic style eating tables, 1 cake table, and 2-3 buffet tables in each party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string or confetti. Only pull string pinatas will be permitted.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!