What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party time to allow time for check in and Pump It Up safety video viewing. We request that you do not arrive more than 15 minutes prior to your party time, we may be assisting other party hosts and guests. Thank you.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
What if I need to reschedule my party?
Your Deposit is non-refundable (Sorry, no exceptions) To avoid additional charges, we require at least 15 days advance notice if you need to reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. We accept VISA, Mastercard or Discover. No Checks. You may call 440-934-5997 to book or book online.
Can I have a party for more than one birthday child?
Yes. We do not charge extra for an additional birthday child (limited to 2 kids; the extra child must be added when the party is originally booked). We recommend considering opening gifts at home depending on the number of gifts, age of children, and length of party room time.
What food items can be brought into the facility?
You may bring cake or cupcakes (No ice cream cakes) to your party. We’re sorry, but no other outside food or drinks are permitted. Other food options, beverages, and ice cream cups may be purchased from our food options. Please let us know about any allergies or food issues.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available. If you would like to see your party room after our staff has set up, we usually have about 10 minutes before your party room time starts.
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects, we are sorry but this includes face painting.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own paper products (table covers, plates, cups, napkins, flatware) in the party room. We now offer Themed Paper products as a party add-on. Decorations are limited to a small banner, balloons, or simple centerpieces. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
If I have booked a party package for 25 kids, can I change it to a smaller package?
Yes if it's within 48 hours of your party. We will contact you 2-3 prior to your event so we can make the proper adjustments and finalize all other options you may need to add. Party packages CANNOT be changed day of event.