Will we have to share the arena or party room with anyone else?

One of the great benefits of a Pump It Up party is that your celebration is always private.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also book your party online.

 Is a deposit required?

A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, debit cards, VISA and MasterCard as payment options.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests (15 kids total) for a Mini-Classic Party and up to 25 guests (26 kids total) for a Classic Party.Parents assisting their children are not included in the guest count.

 What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. Anyone who is using the inflatables who is not a parent/care-giver for a guest will be included in the guest count. If the total guest count exceeds 14/25, there is a $10 per guest charge beyond 14/25.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive10-15 minutes prior to your scheduled starting time to allow for check in and the Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

Safety is a high priority at Pump It Up. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

Typically, we do not allow additional time in the inflatable arena(s). However, please let us know if you’d like more time and we’ll do our best to accommodate your request. (Additional charges may apply.)

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. A cleaning fee may be applied if these items are used.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 What are the beverages you offer in the party room?

Drinks for the kids (soda, juice, lemonade, fruit punch, water) are included. You may also bring beverages (non-alcoholic) if you like.

 Are there options that I can add to make my party even more special?

Yes. We can provide you with goodie bags, helium balloons, pizza, cakes, ice cream, t-shirts (additional charges apply)

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, goodie bags, balloons, and other party options.

 How many slices are in a pizza?

There are 10 slices in a large pizza.  There are 12 slices in an x-large pizza.  We can box any leftovers for you to take home.

 Can I bring food to my party?

You may bring cake, cupcakes, chips, pretzels (no dip), candy, and fruit trays to your party. We’re sorry, but no other outside food is permitted.

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $0.80 each.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.

 What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?

For pizza, your order has been placed the night before and cannot be lowered on the day of your party. However, depending on the time of your party, you may be able to add to your order. For goodie bags, however, you will only be charged for the amount of goodie bags used, so approximate headcount is okay.

 What if I need to reschedule my party?

We require at least 10 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 10 days of your party date, you will be responsible for 100% of the total party price at that time, rescheduling options will be limited and will incur a $75 rescheduling fee. Remember that your deposit is non-refundable (sorry-no exceptions).  We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (262) 780-1010.

 Can adults play on the inflatables?

Yes, but each inflatable has weight restrictions that are strictly enforced.

 Do you have a refrigerator for my cakes or drinks?

Yes, we have refrigerator you can use for your cakes and drinks. Please do not bring a cooler or ice.

 What if I need to reschedule my party?