Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

 What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought to the party such as your cake and ice cream (after they've been refrigerated of course!). We will also take care of any items your guests might bring, like birthday presents for the guest(s) of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and checkin with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

 How do I schedule a Pump It Up party?

It's easy! Just give us a call253 254-7971 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

 Is a deposit required?

A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, Visa & MasterCard as payment options.

 Are there any age/height restrictions?

Yes. Children must meet our 34" general height requirement.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count.

 What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the party package limit, $14.95 for all Ultimate packages. If you are inviting more than thirty jumpers, please let us know at least 7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is a $10 per guest charge for those aged two through eighteen and $14.95 for all Ultimate packages.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are there any restrictions I should be aware of for jumping?

Yes, your child must be at least 34 inches tall to be allowed in the bouncers or on the slides.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

Safety is a high priority at Pump It Up. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

Typically, we do not allow additional time in the inflatable arena(s). However, please let us know if you’d like more time and we’ll do our best to accommodate your request. Our last time slot in the evening has the best chance to have extra play time designated (Additional charges may apply.)

 When must I mention that I have a coupon for my party, and can I use two coupons at the same time?

Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.

 Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 Are there options that I can add to make my party even more special?

Yes. We can provide you with goodie bags, helium balloons, pizza, cakes, t-shirts, super hero parties, glow party with glow necklace and extra glow novelties at the front counter. (additional charges apply)

 When should I order pizza, beverages , goodie bags, balloons, & other options?

Feel free to call us as soon as you have a firm headcount. If we don’t hear from you, we will call you a day or two before your party to take your order. Our pizza vendor requires the order the night before your party.

 How many slices are in a pizza?

There are 10 slices in a large pizza.

 Can I have alcohol for the adults?

No alcohol is allowed in our children's facility.

 Can we bring our own ice cream cake?

You're welcome to bring your own ice cream cakes but we more than likely WILL NOT have room in our freezer to keep it frozen for you. Please consider buying your ice cream cake through us.

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

 Is my party private or will my guests share the Inflatables and or party rooms with guests from other parties?

For the safety of your guests, your party is completely private 100% all of the time. Your guests will have each room and each arena for your exclusive use only. There will not be any other people from any other parties in the arenas or party rooms while you are there.

 Can adults play on the inflatables?

Yes

 What if I need to reschedule my party?