Will we have to share the arena or party room with anyone else?

No, and that’s a promise. One of the great benefits of a Pump It Up party is that your celebration is private – only the people you invite will share the arena and party room with you. We believe that private parties are the best for you from a safety, stress, and noise standpoint. That's why we only offer 100% private parties at Pump It Up!

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

 What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought to the party (e.g. cake and ice cream) along with any presents from your guests. During your time in the party room, we will be available to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

 Is a deposit required?

A $75.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, VISA, and MasterCard as payment options.

 How many guests can I invite?

The limit is 25 children for a Classic party, 14 for a Mini party and Private Play Groups. Children under 2 years and adults stay and play for free and are not included in the guest limit. There is seating for 32 children in the party room, so we suggest not exceeding this number of guests.

 What if I have more than the limit number of guests?

Additional guests are welcome! We charge $10 per child over the limit. If you are going to have more than 30 kids, please let us know 10 days prior to your party so that we may increase the staff for your party. The party rooms will get very crowded and uncomfortable if you have more than 40 people.

 What time should my guests and I arrive at the party?

We ask that party hosts arrive 10-15 minutes early and that party guests arrive 5-10 minutes prior to the party time. This allows time for all everyone to check in and watch a safety video prior to entering the play arena. If you arrive too early you will be waiting in the lobby with guests from another party. It is best to have as little waiting time as possible for the kids.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

 Can I have a craft activity during the party?

Because of the potential mess and damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

Feel free to call us as soon as you have a firm headcount. If we don’t hear from you, we will call you a day or two before your party to take your order. Our pizza vendor requires the order the night before your party.

 What if more or fewer kids show up on the day of the party after I have placed my pizza, balloon and goodie bag order?

We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

 How much pizza should I order for the adults and what about their drinks?

We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

 Can I bring food to my party?

You are welcome to bring cake, ice cream (we have a freezer) and dry snacks such as chips or pretzels (no dips or salsa please). Please call us if you have any special needs in this area. You may order pizzas and drinks in advance from us, which will be delivered to your party.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 10 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled  within 3 months of the original party date). If you cancel or reschedule your party within  10 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within  48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (425) 820-2297.