Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 Are there any age/height restrictions?

Yes. Children must meet our 34" general height requirement. Children under 24 months of age (2 years) are NOT permitted in or on the equipment for any reason (even if accompanied by an adult.)

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. For our Classic Party you may invite up to 25 guests (26 kids total). The birthday child and all adults (18 and over) play for free. We have custom programs available for other special occassions.

 What if I have more than 26 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. A maximum of 35 kids is permitted and NO MORE THAN 45 total guests. Parties over these amounts will require special accommodation and will need to be scheduled or rescheduled accordingly. Parties of this size may be subject to additional charges.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 25, there is a $10 per guest charge for those aged two through eighteen.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. All adults must also sign a waiver before entering our play arenas.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s). Our staff will provide verbal instructions to anyone arriving late.

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

 What is the price of additional adult pizza?

One Topping Large:$12.99  Multi Topping Large:$15.99

 Can I bring food to my party?

No outside food is allowed, You may bring cake, cupcakes, prepackaged dry snacks, and candy to your party. We're sorry, but no other outside food is permitted.We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons (no helium tanks please.)

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring your candles. For your convenience, we also have cameras and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled to a date within 30 days of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).  Cancellations due to inclement weather are handled on a case by case basis, and must be rescheduled to a date within 30 days of the original date. We will work with you to find a suitable time/day for your event, however due to our advance booking process we cannot guarantee the new time/day will be similar to your original party booking. We will charge the remainder of the base party price at time of rescheduling as an additional deposit. Any party not rescheduled will be subject to our standard cancellation policy.

 Can adults play on the inflatables?

Yes. We encourage the adults to play with the kids and enjoy the inflatable rides too!