How do I schedule a Pump It Up party?

It's easy! Just give us a call at 972-792-9663 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

You may invite up to 10 guests for a JR Mini-Classic Party and up to 20 guests for a JR Classic Party. The birthday child and all adults play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 10 or 20 guests?

Additional guests are welcome! There is an $8 charge per additional guest for Jr. Mini parties, and a $6 charge per additional guest for Jr. Classic parties (maximum of 26 children). If you are inviting more than twenty guests, please let us know at least 3 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 11 or 21, there is a per guest charge for those ages one through ten.

 What time should my guests and I arrive at the party?

*Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby. We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up Jr safety presentation.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to sit in on the Pump It Up Jr safety orientation before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

At Pump It Up Jr. we provide a thoroughly trained friendly staff that will assist and guide you throughout your entire party. You and your little ones will be given safety instructions designed for a younger audience prior to entering our custom designed arenas, and will be fully supervised during their play. Our staff will continue to assist you and your party in our specially designed party rooms. We take our fun seriously at Pump It Up Jr., leaving you and your little ones the ability to have some serious fun.

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

You have the option to extend your party by ½ hour on any party starting after 5pm (an additional fee applies). Any additional playtime will occur before you go into the party room. Once you have entered the party room you may not return to the play arena.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. But please don’t expect that one staff member can serve the entire party by themselves.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 How many slices are in a pizza?

There are 10 slices in a medium pizza.  There are 12 slices in a large pizza.

 What is the price of additional adult pizza?

Two Topping Medium: $12.00 Two Topping Large: $14.00 Specialty Large: $15.99

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.  If you do bring other food, a $50 fee will be charged.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We’d be happy to inflate your balloons and charge $7 for up to 2 dozen balloons.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled  within 3 months of the original party date). If you cancel or reschedule your party within  7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within  3 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (972) 424-9660.