For the safety and security of your guests, your party is 100% private. There will not be any other people from any other parties in the inflatable arena and party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we set up the party room with any items you might have brought to the party such as decorations and cake. We will also take care of any items your guests might bring, like birthday presents for the guest(s) of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

It's easy! Just give us a call Monday through Sunday from 10am to 6pm and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

A $150 - $250 (depending on the party package selected) non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

Yes. Children must meet our 34" general height requirement.

Please refer to the party package section of the website for the designated guest count. See the Birthday Party Icon for guest per party information, however the birthday child and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

There is no additional charge for parents or care-givers.

We ask that you and your guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For guest safety and enjoyment, socks are required to play on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Typically, we do not allow additional time in the inflatable arena(s). However, we have certain time slots available for parties longer than 2 hours. Ask your party consultant if you are interested. (Additional charges may apply.)

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

We’re sorry, but guests may not re-enter the inflatable arena(s).

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Gratuities for our staff are always welcome.

Yes. We can provide you with food, goodie bags, helium balloons and party add-ons such as GLOW, karaoke, facepainting and glitter tattoos (additional charges apply). Please request a Pump It Up food menu from one of our party consultants.

We offer Coca Cola products, punch, assorted fruit juices and water.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

There are 10 slices in a large pizza.

No alcohol is allowed in our children's facility.

You may bring cake, cupcakes, goodie bags & prepackaged candy and snacks to your party. We’re sorry, but no other outside food is permitted.

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

No, but our soft drinks are cold. You may store your drinks in our cooler as well.

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own inflated balloons or we can gladly inflate your balloons for $.75 - $4.00 each (depending on the size).

If you will be bringing your own cake, please bring a serving knife and candles. We will provide a lighter. For your convenience, we also have cameras and socks available for purchase.

We require at least 14 days advance notice if you need to cancel or reschedule your party so that we can give you a full refund of your deposit(s). Party cancellations or rescheduling less than 14 days notice will forfeit any deposit or prepaid sums. Party cancellations or reschedulings are not accepted by voicemail or email. Absolutely no exceptions.