Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arena or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call at (817) 831-0011 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

 Is a deposit required?

A $100.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests if you have reserved a Classic Party for up to 15 kids. You may invite 24 guests if you have reserved a Classic or Classic 90 Party for 25 kids. The birthday child and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 14 or 24 guests?

Additional guests are welcome! There is a $10 charge per additional guest for Classic, $12.95 charge per additional guest for Deluxe, and $15 charge per additional guest for Ultimate, over the number included in your party package.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. There is a $10 charge per additional guest for Classic, $12.95 charge per additional guest for Deluxe, and $15 charge per additional guest for Ultimate, over the number included in your party package for those guests ages 2 - 18.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. Adult waivers must be completed for all adults ages 18 and over entering the arena.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

Typically, we do not allow additional time in the inflatable arena(s). However, extra time may be added to your party if schedule permits. Extra time requests in the arena and/or party room must be mentioned when booking party...sorry, no exceptions! As always, we’ll do our best to accommodate your request. (Additional charges may apply.)

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 How many slices are in a pizza?

There are 10 slices in a large pizza.

 Can I bring food to my party?

No outside food is allowed, You may bring a cake, cupcakes, single-serve ice cream cups. Any other snacks brought in without prior approval are not permitted and will not be served. No electrical appliances are allowed in our facility. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. When bringing in your own drinks, please only bring in single-serve drinks, such as pouches or cans. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring a candle. We will provide a lighter. For your convenience, we also have candles, cameras, batteries, other cool Pump It Up items and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (817) 831-0011.

 Do you have a refrigerator for my cakes or drinks?

Yes.

 What if I need to reschedule my party?