It's easy! Just give us a call 972-792-9663 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. If paying by cash, you must stop by the facility to complete your reservation. Reservations cannot be "held" and are not confirmed until we receive your $100 down-payment.

You may invite up to 14 guests if you are having a Mini or Cozy Classic Party or up to 25 guests if you are having a Classic Party. The birthday child and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

Additional guests are welcome! There is a $10 charge per additional guest over the party package limit. If you are inviting more than thirty guests, please let us know at least  3 days prior to the date of your party.

There is no additional charge for parents or care-givers. If the total guest count exceeds 14 or 25, there is a $10 per guest charge for those aged two through seventeen.

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. 
*Please try not to arrive earlier than 20 minutes prior to the party time, as there will likely be another group in the lobby.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! However, we let the party host decide whether they are comfortable with other parents dropping off their kids.

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For guest safety and enjoyment, socks are required to play on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party! However, if a guest refuses to follow the rules, we may ask a parent or guardian to help get them under control.

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We’re sorry, but we cannot extend your play time in the inflatable arena(s). If you would like to reserve a longer special event (more than 2 hours) please ask our reservationist for more information.

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s). If you have a special request for a weekday event, please talk with our reservationist.

We’re sorry, but guests may not re-enter the inflatable arena(s).

Yes - a staff member will be available to assist you in the party room. Please note that one staff member is assigned to your party room so some of the adults may need to help serve food if you have more than 10-15 guests.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Gratuities for our staff are always welcome. We expect our staff to give great service and encourage tipping if you feel they do a great job for you and your guests.

Dr. Pepper, Diet Dr. Pepper, 7-Up, A&W Root Beer, RC Cola, Country Time Lemonade, Sunny D.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our policy is to contact you 24-48 hours prior to your party to discuss these options. 
*Because grown-ups love pizza too, we have whole pizzas and drinks available just for them.

There are 10 slices in a medium pizza.  There are 12 slices in a large pizza.  We can box any leftovers for you to take home.

Two Topping Medium:$10.99 Two Topping Large:$12.99 Three or More Topping Large: $15.99

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays (NO cheese/meat trays) to your party. We’re sorry, but no other outside food is permitted.  If you do bring non-permitted food, a $50 fee will be charged.

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will inflate up to 2 dozen of your custom balloons for $8.99.

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, film, cameras, batteries and socks available for purchase.

To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 3 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
 
We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 972-792-9660 or 972-792-9663.