How do I schedule a Pump It Up party?

It's easy! Just give us a call 972-792-9663 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. If paying by cash, you must stop by the facility to complete your reservation. Reservations cannot be "held" and are not confirmed until we receive your $100 down-payment.

 Are there any age/height restrictions?

Yes.Children under the age of 2 years old do not count in your total.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests (15 kids total) if you are hosting a Classic 90 for 15, Classic for 15 party, or Ultimate for 15,or up to 24 guests (25 kids total) if you are having a Classic for 25, Deluxe for 25, or Ultimate for 25 party. Babies under 2 years and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 15 or 25 guests?

Additional guests are welcome! There is a $10 per additional guest charge for Classic and Deluxe packages or $14.99 per additional guest charge for Ultimate packages over the party package limit. If you are inviting more than thirty guests, please let us know at least  3 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is either a $10 or $14.99 (depending on package booked) per guest charge for those 2-17 years.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 20 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! However, we let the party host decide whether they are comfortable with other parents dropping off their kids.

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party! However, if a guest refuses to follow the rules, we may ask a parent or guardian to help get them under control.

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s). If you would like to reserve a longer special event (more than 2 hours) please ask our reservationist for more information.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s). If you have a special request for a weekday event, please talk with our reservationist.

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. Please note that one staff member is assigned to your party room so some of the adults may need to help serve food if you have more than 10-15 guests.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome. We expect our staff to give great service and encourage tipping if you feel they do a great job for you and your guests.

 What are the beverages you offer in the party room?

We offer Coke products: regular and Diet coke, Mr Pibb, Sprite, Barq's Root Beer, Minutemaid Lemonade and Fanta Orange in 2- liter bottles OR 20 oz bottles of Deja Blue Water

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Our policy is to contact you 24-48 hours prior to your party to discuss these options.

 How many slices are in a pizza?

There are 10 slices in a medium pizza.  There are 12 slices in a large pizza.  We can box any leftovers for you to take home.

 What is the price of additional adult pizza?

Two Topping Medium:$10.99 Two Topping Large:$12.99 Three or More Topping Large: $15.99

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays (no dip, please), and fruit trays, again without any dip (NO cheese/meat trays) to your party. We’re sorry, but no other outside food is permitted.  No outside food is allowed, If you do bring non-permitted food, a $50 fee will be charged. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. We will inflate up to 2 dozen of your custom balloons for $8.99.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, film, cameras, batteries and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 10 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 3 days, a $100 cancellation/change fee will apply. If you cancel or reschedule your party within 4-10 days a $50 cancellation/change fee will apply. These fees are in addition to any deposit paid and the full price of any rescheduled party.  We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 972-792-9660 or 972-792-9663.

 What if I am late for my scheduled party time? What if my Guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

 What if I need to reschedule my party?