How do I schedule a Pump It Up party?

It's easy! Just give us a call at 512-832-1110 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 Are there any age/height restrictions?

Yes. Children must meet our 34" general height requirement.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 25 guests if you are having a Classic, Deluxe or Ultimate 25 Party and 15 guests if you are having a Classic, Deluxe or Ultimate 15 party. We count the birthday child(ren) in the 15 or 25 head count. All adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 15 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the party package limit for a Classic or Deluxe & $14.50 for an Ultimate party package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is a $10 per guest charge for those above 34" tall through eighteen years of age.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables. We sell socks for $1.50 in case you forget your socks.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s). As all of our parties are private.

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. We do provide cups, forks, napkins & plates.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards. All at NO additional cost to you.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, ice cream, goodie bags, balloons, and other party options if you haven’t already.

 How many slices are in a pizza?

There are 12 slices in a large pizza.

 What is the price of additional adult pizza?

One Topping Large: $12.95 Multi Topping Large: $14.95

 Can I bring food to my party?

You may bring cake, cupcakes, cookies & prepackaged dry snacks to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We do not have ice at our facility. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring candles. We will provide a lighter, cake cutter & server. We have socks for sale if your guests forget to bring their own.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 7-13 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 0-6 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 512-832-1110.

 What if I need to reschedule my party?