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>> Frequent Questions
Call Us Today: (817) 845-9869
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How do I schedule a Pump It Up party?
It's easy! Just give us a call at (817) 845-9869 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard and Discover as payment options.
How many guests can I invite?
Please refer to the party package section of the website for the designated guest count.
What if I have more than 15 or 25 guests?
Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is a $10 per guest charge for those aged two through eighteen.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes,
have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). The only exception is if you are the last party of the night.
Can we start the party in the party room?
Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
When should I order pizza, beverages , goodie bags, balloons, & other options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
How many slices are in a pizza?
There are 10 slices in a large pizza.
Can I bring food to my party?
You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
Can I bring in my own drinks?
If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase.
*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.
What if I need to reschedule my party?
To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled
within 3 months of the original party date). If you cancel or reschedule your party within
3 to 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within
48 hours of your party date, you will be responsible for 100% of the total party price.
Remember that your deposit is non-refundable (sorry-no exceptions).
What if I need to reschedule my party?
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