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>> Frequent Questions
Call Us Today: (610) 918-9180
Will we have to share the arena or party room with anyone else?
No, and that’s a promise. One of the great benefits of a Pump It Up party is that your celebration is private – only the people you invite will share the arena and party room with you. We believe that private parties are the best for you from a safety, stress, and noise standpoint. That's why we only offer 100% private parties at Pump It Up!
How do I schedule a Pump It Up party?
It's easy! Just give us a call at 610-918-9180 and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
Is a deposit required?
A $125 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What forms of payment are accepted?
For your convenience we accept Cash, Check, Visa, and MasterCard are accepted as payment options.
Are there any age/height restrictions?
Yes. All guests must be at least 34" to play on our inflatables.
How many guests can I invite?
Please refer to the party package section of the website for the designated guest count.
You may invite up to 25 guests if you are having a Classic Party and 14 guests if you are having a Mini-Classic party. The birthday child and parents play for free and are not included in the guest count. We also have custom programs available for other special occasions.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! Note that children of parents who choose to leave are considered to be in the care and custody of the host parent.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes,
have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s). In addition, our staff is always available to answer any addition questions which you may have about the proper use of any of our inflatables.
Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party! For your safety and the safety of those around you, all guests are required to follow all instructions of Pump It Up staff members. Failure to do so may result in the inflatable being closed for the remainder of the party.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. We pride ourselfs in making your special day stress free. We will set up the cake, serve food and beverages, arrange the present table, and help you in any way possible.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I have a craft activity during the party?
Because of the potential mess and damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter. Other crafts are permitted subject to our prior approval. Our friendly staff are delighted to help set up the craft and assist the guests in completing the activity.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
How many slices are in a pizza?
There are 12 slices in a large pizza.
Can I have alcohol for the adults?
No alcohol is allowed in our children's facility.
Can I bring food to my party?
No outside food is allowed, You may bring cake, ice cream cake, or cupcakes to your party. We're sorry, but no other outside food or beverages are permitted.We’re sorry, but no other outside food is permitted.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled
within 3 months of the original party date). If you cancel or reschedule your party within
14 Days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within
7 Days of your party date, you will be responsible for 100% of the total party price.
Remember that your deposit is non-refundable (sorry-no exceptions).
We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 610-918-9180.
What if I need to reschedule my party?
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