How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Your package includes 12 guests if you are having a City Classic or City Mini-Classic party. The birthday child and all adults play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

Typically, we do not allow additional time in the inflatable arena(s). However, please let us know if you’d like more time and we’ll do our best to accommodate your request. (Additional charges may apply.)

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I bring food to my party?

You may bring cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. We can supply you with beautiful ballon boquets or we can add your MYLAR balloons to our boquets.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 6 months of the original party date). If you cancel or reschedule your party within  14 of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

 Is my party private or will my guests share the Inflatables and or party rooms with guests from other parties?

For the safety of your guests, your party is completely private 100% all of the time. Your guests will have each room and each arena for your exclusive use only. There will not be any other people from any other parties in the arenas or party rooms while you are there.

 Who can play on the Inflatables?

Anyone can play including adults. However, we do have a minimum height requirement of 34 inches. Children that are less than 34 inches cannot play on the Inflatables, but there are other climbing pieces, slides and toys for them to play with. We do not charge for adults or children under 34 inches.