It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

Please refer to the party package section of the website for the designated guest count. Your package includes 12 guests if you are having a City Classic or City Mini-Classic party. The birthday child and all adults play for free and are not included in the guest count. We also have custom programs available for other special occasions.

Additional guests are welcome! There is a $14.95 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

There is no additional charge for parents or care-givers. If the total guest count exceeds 13, there is a $14.95 per guest charge for those above 34" tall through eighteen years of age.

We ask that you and your guests arrive 5 minutes prior to your scheduled party to allow time for check in and Pump It Up safety presentation.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For guest safety and enjoyment, socks are required to play on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

We’re sorry, but guests may not re-enter the inflatable arena(s).

Yes - a staff member will be available to assist you in the party room.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

Gratuities for our staff are always welcome.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.  
*Because grown-ups love pizza too, we have whole pizzas available just for them.

You may bring cake and cupcakes to your party. We’re sorry, but no other outside food is permitted.

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 6 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
 
We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 631-563-3100. 

For the safety of your guests, your party is completely private 100% all of the time. Your guests will have each room and each arena for your exclusive use only. There will not be any other people from any other parties in the arenas or party rooms while you are there.

Anyone can play including adults. However, we do have a minimum height requirement of 24 inches. Some of the larger inflatables have a 34 minimum height requirement. Children that are less than 24 inches cannot play on the Inflatables. We do not charge for adults or children under 34 inches.