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>> Frequent Questions
Call Us Today: (201) 865-JUMP (5867)
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options.
Are there any age/height restrictions?
Yes. Children must meet our 34" general height requirement. There is not an age requirement. We do have toys on the carpet for toddlers to play with.
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents or care-givers. Any member of your party under the age of 18 years old will be counted towards the number of kids of your party.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive10-15 minutes prior to your scheduled starting time to allow for check in and the Pump It Up safety video viewing.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes,
have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. A suggested 15% gratuity will be added to your final bill in which you can adjust.
When should I order pizza, beverages , goodie bags, balloons, & other options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
Can I bring food to my party?
*You will incur a fee of $100 if non-permitted/outside food other than cake or cupcake food is brought to your party.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled
within 30 days of the original party date). If you cancel or reschedule your party within
14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within
7 days of your party date, you will be responsible for 100% of the total party price.
Remember that your deposit is non-refundable (sorry-no exceptions).
What if I need to reschedule my party?
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