How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

If paying by cash or charge we require a $150 deposit.

 What forms of payment are accepted?

For your convenience we accept Visa, MasterCard, Discover & Cash as payment options.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count.

 What if I have more than 12 or 25 guests?

Additional guests are welcome! There is a $16.95 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 12 or 25, there is a $16.95 per guest charge for those aged two through eighteen.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.Pinata's are available for purchase. Please see the Party Extras section for details.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 What is the price of additional adult pizza?

Large Cheese Pizza: Large 18" Pizza $14.00 each & 8 slices) Toppings are $2.50 each Specialty Pizza's are $18.95

 Can I bring food to my party?

You may bring your own cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own uninflated balloons (inflated balloons are not permitted).  We’d be happy to inflate your balloons for $1.00 - 3.00 per balloon each. We also have a wide variety of specialty goodie bags and mylar balloons available under thParty Extras e section.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

We required 21 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Your deposit is non-refundable when you are within the 21 day time-frame (sorry-no exceptions). Additionally, a new deposit of $150 will also be required.

 Is my party private or will my guests share the Inflatables and or party rooms with guests from other parties?

For the safety of your guests, your party is completely private 100% all of the time. Your guests will have each room and each arena for your exclusive use only. There will not be any other people from any other parties in the arenas or party rooms while you are there.

 Who can play on the Inflatables?

Anyone can play including adults. However, we do have a minimum height requirement of 34 inches. Children that are less than 34 inches cannot play on the inflatables. There are toddler toys to play with in the arenas. We do not charge for adults or children under 34 inches.

 What if there is inclement weather the day of our party?

In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.

 What if I am late for my scheduled party time? What if my Guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

 What if I need to reschedule my party?