Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with your cake and paper goods. We will assist you in serving pizza, cake and drinks. During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. If paying by cash or check for your deposit, we require a credit card on file as well. We will not accept checks for final payment. Sorry.

 What forms of payment are accepted?

For your convenience we accept Amex, VISA, MasterCard, and cash as payment options.

 How do you control germs and keep your facility clean?

After each party the inflatables are wiped down with disinfectant wipes.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 25 children plus 1 birthday child for our Classic Party. Children under 24mons and anyone over 18 yrs of age can come and play free and are not considered part of the 25 guests. Only 26 invitations are included, however evites are available on our website, free of charge.We also have custom programs available for other special occasions.

 What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $10 charge per child over the 26 included up to the maximum of 35 children. For the safety and comfort of our guests, there is a limited number of attendees permitted in the arena and party room.Please call with any questions.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 14 or 25, there is a $10 plus tax per guest charge for those aged two through eighteen.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

Safety is a high priority at Pump It Up. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 When must I mention that I have a coupon for my party, and can I use two coupons at the same time?

Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. They will remain in the party room during your allotted time to help serve pizza, cake and drinks. We will also clean up after. Please be aware that you will be charged $25 for overtime in the party room. Please be sensitive to the next party arriving.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 Are there options that I can add to make my party even more special?

Yes. We can provide you with cosmic glow, goodie bags, balloons, pizza, drinks, & cakes (additional charges apply).

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 How many slices are in a pizza?

There are 12 "kid sized" slices in a large pizza.

 Do you have a cake vendor that I can order a cake from? Yes
 Can I bring food to my party?

No outside food is allowed, with the exception of cake, candy, & dry snacks in the party room.We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons however we do not inflate your balloons or allow helium tanks to be brought in to Pump It Up.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 2 weeks of the original party date). If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (973) 252-9777.

 What if I need to reschedule my party?