Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time.This allows our staff to focus solely on your group and to make the occasion special for your child.

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on a daily maintenance schedule.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 25 guests for a Weekend Classic Party or 14 guests for a Weekday Classic Party. The birthday child and all adults play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 15 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in the Classic package or $15 for the Ultimate package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

Typically, we do not allow additional time in the inflatable arena(s). However, please let us know if you’d like more time and we’ll do our best to accommodate your request. (Additional charges may apply.)

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. However, we will be unable to inflate balloons for you, please bring only inflated balloons.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring candles. We will provide a lighter. Please note, we cannot freeze a cake for you. For your convenience, we also have socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 3 to 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 732 409 4PIU(4748).