Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. What forms of payment are accepted?
For your convenience we accept cash, Visa, Master Card & Discover as payment options. Are there any age/height restrictions?
Yes. Children must meet our 34" general height requirement. What if I have more than
14 or 24 guests?
Additional guests are welcome! There is a $6 charge per additional guest over the number included with your Classic 125 & 105 party ($15 for extras for a Perfect 10, Jump-N-Jam or Ultimate party). If you are inviting more than thirty guests, please let us know at least 7 days prior to the date of your party. What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing. Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online. Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables. What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s). Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party! Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables. Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s). Can we start the party in the party room?
Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s). Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s). Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room. Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome. What are the beverages you offer in the party room?
Juice Boxes, Lemonade, Bottled Water and Coke Products. When should I order pizza
, beverages , goodie bags, balloons, & other options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. What if more or fewer kids show up on the day of the party after I have placed my pizza, balloon and goodie bag order?
We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may also adjust your balloon order on the day of the party. How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group. Can I bring food to my party?
You may bring cake, cupcakes or ice cream to your party. We’re sorry, but no other outside food is permitted. Can I bring in my own drinks?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. Can I bring my own goodie bags and/or balloons?
*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons. Are there any additional items I need to bring to the party?
If you will be bringing your own cake, please bring a serving knife and candles. We will provide a lighter. For your convenience, we also have socks available for purchase. What if I need to reschedule my party?
To avoid additional charges, we require at least 10 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price.
If you cancel or reschedule your party within 3 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions). Can adults play on the inflatables?
Yes What if I need to reschedule my party?