A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

For your convenience we accept cash, Visa, Master Card & Discover as payment options.

Yes. Children must meet our 34" general height requirement.

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least  10 days prior to the date of your party.

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

For guest safety and enjoyment, socks are required to play on the inflatables.

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

We’re sorry, but guests may not re-enter the inflatable arena(s).

Yes - a staff member will be available to assist you in the party room.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

On weekends, parties start at the following times: 9:15am, 10:00am, 10:45am, 11:30am, 12:15pm, 1:00pm, 1:45pm, 2:30pm, 3:15pm, 4:00pm, 4:45pm, 5:30pm, 6:15pm, 7:00pm, 7:45pm.

Gratuities for our staff are always welcome.

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.

You may bring cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.

If you will be bringing your own cake, please bring a serving knife and candles. We will provide a lighter. For your convenience, we also have cameras and socks available for purchase.

To avoid additional charges, we require at least 8 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled  within 3 months of the original party date). If you cancel or reschedule your party within  7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within  3 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

Yes