Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, Visa, MasterCard, and Discover as payment options.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive15 minutes prior to your scheduled starting time to allow for check in and the Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 What are your standard weekend party start times?

On weekends, parties start at the following times: 9:30am, 11:00am, 12:30pm, 2:00pm, 3:30pm, 5:00pm, 6:30pm, and 8:00pm.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 What are the beverages you offer in the party room?

We are proud to serve the following 2 liter Pepsi products: Pepsi, Diet Pepsi, Sierra Mist, and Orange Crush. We also offer the following non-carbonated drink options: Tropicana Pink Lemonade and Fruit Punch. Selections are subject to change according to demand.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. To further clarify, meat/cheese trays are not permitted. We’re sorry, but no other outside food is permitted. No outside food is allowed, Ice cream birthday cakes are permitted and we do have a freezer for storing them. All other ice cream products including, but not limited to, ice cream cups, gallons of ice cream, etc. are NOT permitted.We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring candles. For your convenience, we also have candles, cameras, and socks available for purchase.

 What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?

For pizza, your order has been placed the night before and cannot be lowered on the day of your party. However, depending on the time of your party, you may be able to add to your order. For goodie bags, however, you will only be charged for the amount of goodie bags used, so approximate headcount is okay.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 7 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

 Who can play on the Inflatables?

Anyone can play including adults. However, we do have a minimum height requirement of 34 inches. Children that are less than 34 inches cannot play on the Inflatables, but there are other climbing pieces, slides and toys for them to play with. We do not charge for adults or children under 34 inches.

 Can adults play on the inflatables?

Yes

 What if there is inclement weather the day of our party?

In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price. The original $100 deposit is non-refundable under any circumstances.

 What days are considered holidays and charged the weekend party pricing?

At Pump It Up of Hagerstown the following holidays are charged the weekend party pricing: New Year's Day, Martin Luther King Jr Day, President's Day, Easter, Memorial Day, 4th of July, Labor Day, Columbus Day, Halloween, Veteran's Day, Thanksgiving, and Christmas Eve, and New Year’s Eve.