Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, Visa & MasterCard as payment options.

 Are there any age/height restrictions?

Yes. Children under 24 months of age (2 years) are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Children over 24 months must meet our 34” general height requirement for safety purposes. In addition to our general requirement, we have one piece of equipment with a 42” height requirement.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count.

 What if I have more than 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package.(If you are having an Ultimate party, the charge is $14.95) If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party. A maximum of 35 kids is permitted and NO MORE THAN 45 total guests. Parties over these amounts will require special accommodation and will need to be scheduled or rescheduled accordingly. Parties of this size may be subject to additional charges.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

 What if more or fewer kids show up on the day of the party after I have placed my pizza, balloon and goodie bag order?

We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may purchase additional balloons on the day of the party.

 How many slices are in a pizza?

The pizza is a Large and there are eight (8) slices.

 How much pizza should I order for the adults and what about their drinks?

We reccomend 1 large pizza for every 4 adults. We will box any leftovers for you to take home.

 Can we bring our own ice cream cake?

You're welcome to bring your own ice cream cakes but we more than likely WILL NOT have room in our freezer to keep it frozen for you. Please consider buying your ice cream cake through us.

 Can I bring food to my party?

You may bring cake and cupcakes to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?Your pre-filled balloons are Welcome, however for everyone's safety, portable helium tanks are not p

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.   We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring candles. We will provide a lighter and a knife to cut and serve your cake. For your convenience, we also have cameras and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within  14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (301) 977-1400. .

 Can adults play on the inflatables?

YesYes, Pump It Up is fun for both children and adults and adults are encouraged to play.

 What if there is inclement weather the day of our party?

In the event of inclement weather, we will work with you to agree on a sensible approach taking into account the current weather conditions. If we agree to reschedule the event, we will work with you to find a new date that's within three (3) months of the original date and the new reservation must be made within one (1) week of the original party date. At the time we agree to reschedule the event, the customer is responsible for 100% of the party price.