Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

 What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought to the party such as your cake. We will also take care of any items your guests might bring, like birthday presents for the guest(s) of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, Visa & MasterCard as payment options.

 Are there any age/height restrictions?

Yes. Children under 24 months of age (2 years) are NOT permitted in or on the equipment for any reason (even if accompanied by an adult). Children over 24 months must meet our 34” general height requirement for safety purposes. In addition to our general requirement, we have one piece of equipment with a 42” height requirement.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I bring food to my party?

You may bring cake or cupcakes to your party. We’re sorry, but no other outside food is permitted.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

 What if I am late for my scheduled party time? What if my Guests are late?

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guest to your party.

 What if I need to reschedule my party?