How do I schedule a Pump It Up party?

It's easy! You can give us a call at 508-845-5867 or book your party online at your convenience. For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 What forms of payment are accepted?

For your convenience we accept cash, debit, Visa, MasterCard and Discover (in-store only) as payment options.

 What if I have more than included number of guests?

Additional guests are welcome! There is a $10 charge per additional child over the number included in your party package. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party. For the safety and comfort of our guests, your party should not exceed 40 children. Please call with any questions.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. There is a $10 charge per attending child over the number included in your party package. Children under 34" tall are free, but may not play on the inflatables.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. One party coordinator is provided in the party room, but a second party coordinator may be added for an additional charge if requested 7 days in advance of your party date.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order your party essentials including pizza, beverages, ice cream cups, chips, goodie bags and balloons. Pizza, sub and salad orders are needed the night before your party; same day changes cannot be made after check-in and are not guaranteed.

 How many slices are in a pizza?

There are 8 slices in a large pizza.

 What is the price of additional adult pizza?

Large Cheese Pizza: $11.50 (excludes drinks). Additional toppings: $1.50 each.

 Can I bring food to my party?

You may bring a cake or cupcakes, prepackaged dry snacks (chips, pretzels, goldfish) and vegetable or fruit tray to your party. We’re sorry, but no other outside food is permitted.   *You may incur a fee of $500.00 if outside food is brought to your party.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own mylar balloons. No outside latex balloons are permitted. Colorful Pump It Up latex balloons are available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (508) 845-5867.

 What if I am late for my scheduled party time? What if my Guests are late?
 What if I need to reschedule my party?