Franklin, MA - Arena C (CLOSED) Home Page
>> Frequent Questions
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How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
How many guests can I invite?
Please refer to the party package section of the website for the designated guest count.
You may invite up to 14 friends + one Birthday child for the Classic 90 and 9 friends + one birthday child for the perfect 10We also have custom programs available for other special occasions.
What if I have more than 16 guests?
Additional guests are welcome! There is a $15 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at least
10 days prior to the date of your party.
Is there an additional charge for siblings, parents, and/or caregivers?
There is no additional charge for parents or care-givers.
What time should my guests and I arrive at the party?
*Please try not to arrive earlier than 5 minutes prior to the party time, as there will likely be another group in the lobby.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes,
have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to sit in on the Pump It Up Jr safety orientation before entering the inflatable arena(s).
Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
Can we start the party in the party room?
Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:30am, 11:00am, 12:30pm, 2:00pm, 3:30pm, 5:00pm, 6:30pm, and 8:00pm.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
When should I order pizza, beverages , goodie bags, balloons, & other options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
*Because grown-ups love pizza too, we have whole pizzas available just for them.
Can I bring food to my party?
You may bring cake, cupcakes to your party. We’re sorry, but no other outside food is permitted.
*You may/will incur a fee of $150.00 if non-permitted/outside food is brought to your party.
Can I bring in my own drinks?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.
*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled
within 3 months of the original party date). If you cancel or reschedule your party within
13 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within
48 hours of your party date, you will be responsible for 100% of the total party price.
Remember that your deposit is non-refundable (sorry-no exceptions).
A cancellation number will also be given once you speak directly to a member of the PIU staff.
We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 508-570-4727.
What if I need to reschedule my party?
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