How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $50 credit card or 50% cash non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests if you are having a Classic 15 Party or up to 24 guests if you are having a Classic 25 Party. The birthday child is included in the 15/25 kids. All adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 15 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the party package limit, or $13.25 per guest charge for the Party with Food, or $16.50 per guest charge for Ultimate Packages. If you are inviting more than thirty guests, please let us know at least  7 days prior to the date of your party.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds 15 or 25, there is a $10 per guest charge ($13.25 per guest for Party with Food, or $16.50 per guest for Ultimate packages) for those aged two to eighteen.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s). If interested in additional time, please speak with our special event agent for a customized party and pricing.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome. They are optional and you will be asked at Check out if you'd like to leave Gratuities for your attendants.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. We will need to know your final head count and food order no later than noon the day prior to your party.  *Because grown-ups love pizza too, we have whole pizzas available just for them.

 How many slices are in a pizza?

There are 8 slices in a large pizza.

 What is the price of additional adult pizza?

One Topping Large:$18.00 Additional Toppings:$.50 each topping

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks and candy to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. We do not allow, glass containers, hot beverages or alcohol in the facility at any time. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.

 Are there any additional items I need to bring to the party?

If you will be bringing your own cake, please bring a serving knife, and candles.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 14 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 72 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   *Please note that party cancellations or rescheduling are not accepted by voicemail or email. All deposits are non-refundable but transferrable to a rescheduled party (sorry-no exceptions). Any additional monies taken will be applied to a future party if held within 3 months.   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 630-435-JUMP (5867) or 630-310-5700.

 What if I need to reschedule my party?