How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

You may invite up to 14 guests for a Mini-Classic Party and up to 25 guests for a Classic Party.Children 23 months and under and adults 18 and over may stay and play for free and are not included in the guest limit. We also have custom programs available for other special occasions.

 What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the party package limit. If you are inviting more than thirty guests, please let us know at least  10 days prior to the date of your party. Additional guests are welcome! There is a Also note that the party rooms will get very crowded and uncomfortable if you have more than 50 people at your party (children and adults). If you are inviting more than thirty guests, please let us know at the time of booking.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 10 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!We do encourage all adults at the party to interact and help supervise the children.

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Pull sting (as opposed to hitting) pinatas are allowed.

 Can I have a craft activity during the party?

Because of the potential mess and damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Please have your headcount ready two days prior to your party. You may place your orders earlier if you have the final counts by calling 847-729-1633.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 How much pizza should I order for the adults and what about their drinks?

We can help you figure out how many pizzas you'll need when we confirm your order. We will box any leftovers for you to take home. You may also purchase additional soda from us for the adults in your group or you may bring in your own non-alcoholic beverages.

 Can I bring food to my party?

You may bring cake, cupcakes, ice cream (we have a freezer), prepackaged dry snacks, and candy to your party. We’re sorry, but no other outside food is permitted.  Please call us if you have any special needs in this area. You may order pizzas and soda in advance from us, which will be delivered to your party. We would be happy to discuss the addition of other items from our vendor menu, at menu price, when you order the pizza package option.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. We also have a refrigerator to store your drinks. No alcohol is allowed in our facility. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  Or if you prefer, you may purchase them from us.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have plates, cups, napkins and utensils on hand. We also have candles, and socks available for purchase.  Please remember to bring your own cake or desert items. Also, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we have plates, cups, napkins and utensils on hand. We also have camaras, film and socks available for purchase.

 What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?

Unfortunately, pizza orders are placed the night before and cannot be changed on the day of your party. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. you may purchase additional balloons on the day of the party.Balloon orders can also be changed on the day of your party.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled  within 3 months of the original party date). If you cancel or reschedule your party within  14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within  2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 847-904-7867.